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Participant
December 10, 2024
Question

CANCEL SUBSCRIPTION

  • December 10, 2024
  • 2 replies
  • 447 views

Hi everyone, yesterday, I used free trial PDF Tool. I wanted to cancel free trial at that time but I realized that the account I just registered is a wrong account, not real, wrong spelling and It did not have password so that I could not cancel. I have sent email to Adobe but they haven't replied yet. I used my Debit Card to use free trial PDF Tool and I'm really scared that my money will lost. What should I do now? Thanks!

 

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2 replies

JR Boulay
Community Expert
Community Expert
December 10, 2024

This is a public forum, not Adobe support.
Users, including the Community Experts, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.
Adobe provides support through the Chat function: https://helpx.adobe.com/contact.html?rghtup=autoOpen or through Twitter: @AdobeCare - https://twitter.com/AdobeCare
If the chat window fails to open, then use a different device.
Beware of people contacting you via the forums' messaging system pretending to work for Adobe! Only those with an "Adobe Employee" tag under their name are legit. Also, Adobe will never offer to contact you via Skype, or use an email account that's not under the adobe.com domain.

Acrobate du PDF, InDesigner et Photoshopographe
Participant
December 10, 2024

Thanks!

Participant
December 10, 2024

Hi everyone, yesterday, I used free trial PDF Tool. I wanted to cancel free trial at that time but I realized that the account I just registered is a wrong account, not real, wrong spelling and It did not have password so that I could not cancel. I have sent email to Adobe but they haven't replied yet. I used my Debit Card to use free trial PDF Tool and I'm really scared that my money will lost. Who has email of Adobe Support for me? And What should I do now? Thanks!

 

[Attachment removed by moderator]

radzmar
Community Expert
Community Expert
December 10, 2024

Your screenshot has been removed for your own security. Don't be so foolish and share your personal data in a forum, if you don't want to bescammed sooner or later.