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cancel triaL SUBSCRIPTION

New Here ,
May 21, 2020 May 21, 2020

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How do I cancel a trial subcription. I follow the instructions and they are not useful because they keep me going around in a circle. Is there a number I can call to talk to a human. The instructions say call us, but there is no number to call.

Thank you for your help.

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Cancel subscription

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correct answers 1 Correct answer

Adobe Employee , May 26, 2020 May 26, 2020
  1. To Chat with customer support visit https://helpx.adobe.com/contact/support.html
  2. Click the chat icon at the bottom right of the page to open a chat session,the chat icon looks like '3 dots inside a circle' at the lower right,Type AGENT into the chat window to connect directly to a person rather than the AI
  3. To contact customer support on call- https://helpx.adobe.com/contact/phone.html
  4. Helpx page link- https://helpx.adobe.com/manage-account/using/cancel-subscription.html

 

-As answered by John T. Smith

...

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Adobe Employee ,
May 26, 2020 May 26, 2020

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  1. To Chat with customer support visit https://helpx.adobe.com/contact/support.html
  2. Click the chat icon at the bottom right of the page to open a chat session,the chat icon looks like '3 dots inside a circle' at the lower right,Type AGENT into the chat window to connect directly to a person rather than the AI
  3. To contact customer support on call- https://helpx.adobe.com/contact/phone.html
  4. Helpx page link- https://helpx.adobe.com/manage-account/using/cancel-subscription.html

 

-As answered by John T. Smith,

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Community Beginner ,
Oct 04, 2020 Oct 04, 2020

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It seems the chat function is removed? Clicking the https://helpx.adobe.com/contact/support.html rerouts to https://helpx.adobe.com/contact.html, which has no chat link (three dots inside a circle). Even the "chat with an agent" link on the "...phone.html" page is rerouted to helpx.adobe.com/contact.html... 

 

...end the helpx page just state the obvious, which doesn't work. 

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Community Expert ,
Oct 05, 2020 Oct 05, 2020

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I see both the chat link and the phone page just fine when clicking those links...

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Community Beginner ,
Oct 05, 2020 Oct 05, 2020

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Interesting! I've tried now with Safari, Chrome and Firefox, and this is what I get. 

Is it a popup window that is blocked? I'm on macOS Big Sur, so perhaps you're using Windows? image.png

 

 

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Community Expert ,
Oct 05, 2020 Oct 05, 2020

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I'm using Firefox on Windows. I suggest you try it in a stable OS version, not a pre-release one.
And yes, it uses a pop-up window for the chat.

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Community Beginner ,
Oct 05, 2020 Oct 05, 2020

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Well, it's the same thing with Microsoft Edge and Firefox on Windows 10, which are both preconfigured to block popup windows for security reasons. 

 

In none of the five browsers I've tried now is there a "chat icon at the bottom right of the page to open a chat session,the chat icon looks like '3 dots inside a circle' at the lower right". If that in itself is a popup window, it needs to be rethought. 

 

Perhaps it's time to make it clear on the page that "Popup windows must be allowed for this page for the chat function to work" or something like that? 

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New Here ,
Mar 14, 2022 Mar 14, 2022

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Hi, I would like to talk to a human to help me cancel my trial subscription. Not computer savvy and going in circles to cancel my subscription.  Please one can help me get a tel # to talk to a human.  Thanks 

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Community Expert ,
Mar 14, 2022 Mar 14, 2022

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New Here ,
Oct 17, 2022 Oct 17, 2022

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If you should ever share contacty with a himan, please be aware, the human may not be the sharpest tack in the box, either!!!!

 

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New Here ,
Feb 01, 2023 Feb 01, 2023

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I'm having this issue now! I'm supposed to be chatting with an agent but I haven't gotten a response. Do I have to call? There should be a simpler process. 

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