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D
Deividas5CA5
Participant
May 19, 2021
Pregunta

Cancellation payment failed

  • May 19, 2021
  • 2 respuestas
  • 452 visualizaciones

Hello, I just cancelled my Adobe Acrobat Reader plan and to do that I needed to pay 50% of full yearly cost. Unfortunatelly/fortunatelly my payment failed whille I got an email telling me that my subscription is cancelled. Does this mean that I can face some concequencies? (Adobe doesn't let me to update my payment). Sorry, not native speaker here.

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2 respuestas

D
Community Expert
DeanUtianCommunity Expert
Community Expert
May 19, 2021

There is alreday a good reply with links to contact Adobe.

Here is a page that could be helpful on the topc covering the nature of cancelling a product or subscription:

https://helpx.adobe.com/manage-account/using/cancel-subscription.html 

try67
Community Expert
try67Community Expert
Community Expert
May 19, 2021

You should contact Adobe directly for help with this issue:
General help page: https://helpx.adobe.com/contact.html
Chat support: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone support: https://helpx.adobe.com/contact/phone.html

Beware of people contacting you via the forums' messaging system pretending to work for Adobe! Only those with an "Adobe Employee" tag under their name are legit. Also, Adobe will never offer to contact you via Skype, or use an email account that's not under the adobe.com domain...

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