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M
Margaret28720412bbdl
Participant
March 18, 2023
Question

Cancelled Adobe Pro Trial. Still being charged.

  • March 18, 2023
  • 2 replies
  • 1256 views

    Recently, I noticed that I had been charged for an Adobe Pro Trial Subscription for both January and February, even though I had cancelled. 

    I first cancelled in January the very day I had installed and used it. Because I later happened to notice that it still seemed active, and thinking that I had forgotten to cancel before, I cancelled again in February. 

    I’ve been finding it difficult to find someone at Adobe to address this problem. I would like a refund, along with confirmation that my cancellation has been accepted.

    Thank you.

This topic has been closed for replies.

2 replies

C
Carol2971857312x6
Participant
May 3, 2023

I also, am still being charged for a subscription I cancelled 2 months ago.  In fact I don't even know how I agreed to a private subscription, since my school has adobe and I have a school account for adobe acrobat. 

Amal.
Community Manager
Amal.Community Manager
Community Manager
March 20, 2023

Hi @Margaret28720412bbdl 

 

Hope you are doing well and sorry to hear that.

 

This is something that can be better handled by our billing team, i have shared more details in private message, please check .

 

Regards

Amal

M
Margaret28720412bbdlAuthor
Participant
December 9, 2023

Hi,

      In response to your message, I had called the phone number mentioned in private message sent to me by Amal. . The first person I spoke with transferred me to another person, whose name I have forgotten. After some discussion, he assured me that he had cancelled the trial subscription, and that I'd be getting a refund as requested.

      A few months ago (in August), upon checking my credit card statements, I discovered that I was still being charged. (I am still being charged, the next payment being due on December 18, 2023.) I also never received the promised refund. This is very frustrating. Would someone please resolve this?  Thank you.

 

Amal.
Community Manager
Amal.Community Manager
Community Manager
December 12, 2023

Hi there

 

Please share the case number in a private message for the call that you made, so we can check and assist you better.

 

~Amal

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