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jaggedpeak
jaggedpeak
Inspiring
October 16, 2018
Answered

Cannot connect to review server *after* successfully publishing -- help!

  • October 16, 2018
  • 2 replies
  • 6425 views

This is following on from a couple of earlier threads.

Desktop - Running Acrobat Pro DC Version 2019.008.2074 and Acrobat Reader DC Version 2019.008.2074

Notebook - Running Acrobat Pro DC Version 2018.011.20063

SME is running Acrobat Reader DC Version 2019.008.2074

  1. Desktop - Initiate shared review using sharepoint server. Send review to myself and to SME.
  2. Review request received (in Outlook) by myself and SME.
  3. SME opens pdf without problems with Reader. Notebook opens pdf without problems with Acrobat Pro. Desktop attempts to open and gets "Adobe Acrobat cannot connect to the Review Server: 13.107.136.9"
    (Note: earlier in the day, after this started happening, I was able to connect to *1* of my existing shared reviews. After I shut down Acrobat and restarted, I was no longer able to connect and got the error above.)
  4. SME and Notebook can both add, publish, and check for new comments.

So, in a nutshell... I can initiate shared review from my desktop, but cannot subsequently check or publish comments. Other reviewers, however, can check and publish.

I'm at a loss. Any insights would be greatly appreciated.

This topic has been closed for replies.
Correct answer arvindy

Hi,

A registry protected fix has been released as part of the Adobe Acrobat and Reader official update (19.010.20091).

Please follow the steps to resolve this issue-

-Update Adobe Acrobat to the latest version(19.010.20091) if not done already(Help > Check for Updates)

-Quit Acrobat/Reader

-Open task manage and kill the processes “AdobeCollabSync.exe”

-Create the REG_SZ type key "tdisableHTTP2List" and set its value to "*.sharepoint.com" at the below path

  [HKEY_CURRENT_USER\Software\Adobe\Adobe Synchronizer\DC]

"tdisableHTTP2List"="*.sharepoint.com"

(See the snapshot in of the created registry)

Now try your workflow and see if it resolves the issue. Please let us know in case of any concerns.

Thanks for your patience and support!

Regards,

Arvind

2 replies

C
C_Dac
Participant
August 2, 2021

How do we resolve this for macOS users? We have the same issue

    JamesProvost
    JamesProvost
    Participating Frequently
    August 20, 2021

    Same issue on Mac (just posting for email alerts of any follow-up)

    C
    C_Dac
    Participant
    August 22, 2021

    I resolved the issue by going into System Preferences > Security and Privacy 

     

    • Files and Folders
    • Full Disk Access

     

    Ensure Adobe Acrobat has a tick for both options.

    Or you can try one or the other first and see which option works, I just ticked both anyway.

    jaggedpeak
    jaggedpeakAuthor
    Inspiring
    October 17, 2018

    Update 1: Yesterday, first thing in the morning, I opened one of my shared reviews (out of 13) and it updated with a new comment that had been posted! And immediately threw the 'cannot connect to the Review Server' thereafter. None of them have connected in the past day.

    Update 2: The notebook autoupdated to the latest version (2018.008.2074). And ... now it can't connect to the server either.

    A
    Adobe Employee
    arvindy
    Adobe Employee
    October 19, 2018

    Hey jaggedpeak,

    Thanks for reporting the issue and apologies for the inconvenience caused!

    We are looking into the issue. We will let you know once we plan to deliver the fix in one of the future releases.

    Regards,

    Arvind

      A
      Adobe Employee
      arvindyCorrect answer
      Adobe Employee
      February 13, 2019

      Hi,

      A registry protected fix has been released as part of the Adobe Acrobat and Reader official update (19.010.20091).

      Please follow the steps to resolve this issue-

      -Update Adobe Acrobat to the latest version(19.010.20091) if not done already(Help > Check for Updates)

      -Quit Acrobat/Reader

      -Open task manage and kill the processes “AdobeCollabSync.exe”

      -Create the REG_SZ type key "tdisableHTTP2List" and set its value to "*.sharepoint.com" at the below path

        [HKEY_CURRENT_USER\Software\Adobe\Adobe Synchronizer\DC]

      "tdisableHTTP2List"="*.sharepoint.com"

      (See the snapshot in of the created registry)

      Now try your workflow and see if it resolves the issue. Please let us know in case of any concerns.

      Thanks for your patience and support!

      Regards,

      Arvind

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