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C
Carlisle1500
Inspiring
February 26, 2024
Answered

Cannot Create PDFs, Error Messages completed. What does this mean?

  • February 26, 2024
  • 3 replies
  • 8628 views

After the last  update, I started getting this error when I tried to create pdfs. 

 

%%[ ProductName: Distiller ]%%
%%[Page: 1]%%
Aptos not found, using Courier.
%%[ Error: invalidfont; OffendingCommand: show ]%%

Stack:
()


%%[ Flushing: rest of job (to end-of-file) will be ignored ]%%
%%[ Warning: PostScript error. No PDF file produced. ] %%

 

=====

 

Is this a PDF or Distiller error? Also, why is this happening? I'm getting these errors inside of Microsoft Office products now. 

    Correct answer Carlisle1500

    Hi there

     

    We are sorry for the trouble.

     

    Have you tried the steps suggested in te correct answer marked above? If not, please give it a try and see if that works for you.

     

    Regards

    Amal


    @Amal. This is resolved but not by the way I thought. I used to change my fonts and then print again but now I have to use the "Save as Adobe" to do without problems. See attached. Sorry for the delay in my reply. 

     

     

    3 replies

    M
    Matthews Law
    Participant
    November 16, 2024

    Cannot locate the setting, "Printer Properties" for Adobe PDF Printer. Why not include in searchable Help Menu?? " No results" to this search. 

    MLO
    D
    default2zgv9t6pcouq
    Participant
    November 20, 2024

    The printer properties are in your operating system settings.

     

    Such as for Windows 10,  find the "Printers and Scanners"

     

    Click Adobe PDF

    Press Manage

    then Printing Preferences

    then uncheck "Rely on system fonts"

    then OK and you'll be set until it somehow gets checked again.

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    February 26, 2024

    Hi @Carlisle1500 

     

    Hope you are doing well and thanks for reaching out.

     

    Please go into the Printer Properties for your Adobe PDF printer, and on the Adobe PDF Settings tab, UNCHECK "Rely on system fonts only; do not use document fonts" as shown in the screenshot below and see if that works.

     

     

    Let us know how it goes.

     

    Regards

    Amal

     

    Got your issue resolved? Please label the response as 'Correct Answer' to help your fellow community members find a solution to similar problems.

      C
      Carlisle1500Author
      Inspiring
      February 27, 2024

      @Amal. Thanks. This issue closed and working. Also, the AI Assistant is working on this document now. 

       

       

      C
      Carlisle1500Author
      Inspiring
      March 18, 2024

      I want to update this post for comments.  Today, I had issues to printing again but I reformed the document  with another font but stil had problems until I did the Adobe "save" to PDF not "Print" to PDF. 

       

      Can anyone make comments on whether this is by design or still an error? I need to know how this SHOULD work. See screenshot below:

       

       

      C
      Carlisle1500Author
      Inspiring
      February 26, 2024

      Even when I change the font back to a different Adobe Font, the files error and I get this .txt files. See Screenshot below:

       

       

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