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Cannot Create PDFs, Error Messages completed. What does this mean?

Engaged ,
Feb 26, 2024 Feb 26, 2024

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After the last  update, I started getting this error when I tried to create pdfs. 

 

%%[ ProductName: Distiller ]%%
%%[Page: 1]%%
Aptos not found, using Courier.
%%[ Error: invalidfont; OffendingCommand: show ]%%

Stack:
()


%%[ Flushing: rest of job (to end-of-file) will be ignored ]%%
%%[ Warning: PostScript error. No PDF file produced. ] %%

 

=====

 

Is this a PDF or Distiller error? Also, why is this happening? I'm getting these errors inside of Microsoft Office products now. 

TOPICS
Create PDFs , General troubleshooting , How to , PDF

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correct answers 2 Correct answers

Adobe Employee , Feb 26, 2024 Feb 26, 2024

Hi @Carlisle1500 

 

Hope you are doing well and thanks for reaching out.

 

Please go into the Printer Properties for your Adobe PDF printer, and on the Adobe PDF Settings tab, UNCHECK "Rely on system fonts only; do not use document fonts" as shown in the screenshot below and see if that works.

 

Amal_0-1708974779740.png

 

Let us know how it goes.

 

Regards

Amal

 

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Engaged , Apr 07, 2024 Apr 07, 2024

@Amal. This is resolved but not by the way I thought. I used to change my fonts and then print again but now I have to use the "Save as Adobe" to do without problems. See attached. Sorry for the delay in my reply. 

 

PrintingtoPDF-final.jpg

 

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Engaged ,
Feb 26, 2024 Feb 26, 2024

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Even when I change the font back to a different Adobe Font, the files error and I get this .txt files. See Screenshot below:

 

textfiles-distiller.jpg

 

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Adobe Employee ,
Feb 26, 2024 Feb 26, 2024

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Hi @Carlisle1500 

 

Hope you are doing well and thanks for reaching out.

 

Please go into the Printer Properties for your Adobe PDF printer, and on the Adobe PDF Settings tab, UNCHECK "Rely on system fonts only; do not use document fonts" as shown in the screenshot below and see if that works.

 

Amal_0-1708974779740.png

 

Let us know how it goes.

 

Regards

Amal

 

Got your issue resolved? Please label the response as 'Correct Answer' to help your fellow community members find a solution to similar problems.

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Engaged ,
Feb 27, 2024 Feb 27, 2024

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@Amal. Thanks. This issue closed and working. Also, the AI Assistant is working on this document now. 

 

AiAssistantWorking.jpg

 

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Engaged ,
Mar 18, 2024 Mar 18, 2024

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I want to update this post for comments.  Today, I had issues to printing again but I reformed the document  with another font but stil had problems until I did the Adobe "save" to PDF not "Print" to PDF. 

 

Can anyone make comments on whether this is by design or still an error? I need to know how this SHOULD work. See screenshot below:

 

printingtopdf2.jpg

 

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Engaged ,
Mar 18, 2024 Mar 18, 2024

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Is Adobe and Microsoft fighting? I cannot  get any work done productively now. 

 

printingtopdf3.jpg

 

%%[ ProductName: Distiller ]%%
Aptos not found, using Courier.
%%[ Error: invalidfont; OffendingCommand: xshow ]%%

Stack:
[142 105 110 67 97 105 0]
()


%%[ Flushing: rest of job (to end-of-file) will be ignored ]%%
%%[ Warning: PostScript error. No PDF file produced. ] %%

 

===

%%[ ProductName: Distiller ]%%
Aptos not found, using Courier.
%%[ Error: invalidfont; OffendingCommand: xshow ]%%
 
Stack:
[96 110 106 110 97 97 41 142 105 111 67 97 105 0]
(
)
 
%%[ Flushing: rest of job (to end-of-file) will be ignored ]%%
%%[ Warning: PostScript error. No PDF file produced. ] %%

 

If you going to try to make me choose between Adobe and Microsoft, you will lose....

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Adobe Employee ,
Mar 20, 2024 Mar 20, 2024

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Hi there

 

We are sorry for the trouble.

 

Have you tried the steps suggested in te correct answer marked above? If not, please give it a try and see if that works for you.

 

Regards

Amal

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Engaged ,
Apr 07, 2024 Apr 07, 2024

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LATEST

@Amal. This is resolved but not by the way I thought. I used to change my fonts and then print again but now I have to use the "Save as Adobe" to do without problems. See attached. Sorry for the delay in my reply. 

 

PrintingtoPDF-final.jpg

 

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