Cannot download dc pro on my surface pro

[Michelle23358240hkd7]

I cannot download DC Pro on my surface pro please help 

[ls_rbls]

Please be more specific about your hardware, which version of Surface Pro are you using?

What Surface do you actually have: is it a tablet or an actual laptop? 

And which version of Microsoft Windows 10 is on it: Windows 10 Pro (full version) or Windows 10S?

Or is it an older version of MS Windows?

NOTE:

If you have Windows 10S, this version will only allow you to download and install apps from the Microsoft store, in which case, you may need to upgrade to Windows 10 Pro.

Or are you using a brand new Surface Pro with MS Windows 11, in which case, what is the version of Adobe Acrobat that you're trying to install? 

Is it a 32bitversion of  Adobe Acrobat or a 64bit version of Adobe Acrobat ?

In any case, from where and how are you downloading the Acrobat Pro installation program?

Did you already have a paid subscription?

[richk3009492]

I cannot install Acrobat DC  - get error message "not available" here is my system iinformation 

[Test Screen Name]

Ah, you have an ARM chip - found in some Surface Pro systems. Instead of Intel, as found in 99% of Windows computers. Don't think there is an Acrobat for that computer. 

[richk3009492]

Ugh.  That's what I'm discovering.  And although there are contributed discussions about a solution, I haven't see. One yet.  Many thanks for looking.  

[Creamer Training]

You can try running the installer/software in emulation mode:

https://helpx.adobe.com/acrobat/kb/arm-processor-support-on-windows.html#:~:text=With%20the%20June%2....

[richk3009492]

thank you  - unfortunatley the link doesnt disuss HOW to run it in emulation mode.  I cannot get the app to daoenload at all  - stops downlowad exe 

[richk3009492]

this is as far as i get

[Creamer Training]

Typically, one right-clicks on the installer (before running it) and goes to Properties. 

From Windows help:

[richk3009492]

Intersting,  I get no choice to go to properties in installer. It automatically starts running and goes right to the error meaaage.  Let me try some different browsers 

[richk3009492]

Grateful for your help.  figured it out and "most" features work on emulation mode.  THANK YOU!!!!

[Maria27786473oziu]

How did you figure out? I got to the properties emulation mode but its still saying the same thing when I run the program.