Cannot install Acrobat Reader with Acrobat Pro

Adobe Community Professional ,
Feb 10, 2022 Feb 10, 2022

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Hello

 

To remove some bugs in Acrobat Pro I followed the Adobe procedure: uninstall Acrobat and then use the AcroCleaner.
It took me several hours but it didn't fix any of the concerned bugs.

 

When I reinstalled Acrobat Pro (64 bits) I got a message telling me that Acrobat Reader (32 bits) would be uninstalled, which was done.

The problem is that now I can't reinstall Acrobat Reader, each time the installation ends on this truncated and incomplete message (attached) which seems to say that Acrobat Reader is already installed.

It says : "Old/new version of Acrobat already in........"

What can I do?

 

I'm a developer of PDF forms and I absolutely need to have Acrobat Reader to test them.

Thank you for your help.

 

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TOPICS
Crash or freeze , General troubleshooting , Install update and subscribe to Acrobat , PDF forms

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Adobe Employee ,
Feb 11, 2022 Feb 11, 2022

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Hi JR Boulay

 

Hope you are doing well and sorry to hear that.

 

The 64-bit application is a unified application for Acrobat DC and Acrobat Reader DC.  If you have installed Acrobat Reader DC 64-bit and you purchase an Acrobat DC subscription, the Acrobat Reader DC 64-bit application will upgrade to become a fully functional Acrobat DC 64-bit application.

 

To stop the Acrobat Reader DC 32-bit application from automatically upgrading to the 64-bit version, create the following registry key before the first launch of the application as described in the help page https://helpx.adobe.com/acrobat/kb/about-acrobat-reader-dc-migration-to-64-bit.html

 

Hope this information will help

 

Regards

Amal

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Adobe Community Professional ,
Feb 11, 2022 Feb 11, 2022

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Unfortunately, Adobe made it impossible to do that any longer, by unifying the two installers.

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Adobe Community Professional ,
Feb 12, 2022 Feb 12, 2022

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Amal., I absolutely need to test my forms created with Acrobat Pro in Acrobat Reader.

So I need to use the latest version of Acrobat Reader, a DIY solution to use an old version is not satisfactory or reliable.
And I guess I'm not the only one.

 

Until I can install Acrobat Reader I had to install Foxit Reader, so I can only sell forms that are guaranteed to work fine in Foxit Reader, not in Acrobat Reader.

 

This situation is absurd.

 

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Adobe Community Professional ,
Feb 12, 2022 Feb 12, 2022

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Hear hear! This change is a real blow to developers.

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Adobe Community Professional ,
Feb 12, 2022 Feb 12, 2022

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PS: I cannot install Acrobat Reader 32 bits too, it displays the same message as above.

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Adobe Community Professional ,
Feb 12, 2022 Feb 12, 2022

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Adobe Community Professional ,
Feb 12, 2022 Feb 12, 2022

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Did you try it? Does it work?

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Adobe Community Professional ,
Feb 13, 2022 Feb 13, 2022

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No, I cannot install Acrobat Reader 32 bits too.

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Adobe Employee ,
Feb 14, 2022 Feb 14, 2022

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Hi JR Boulay

 

We are sorry to hear that. Please share your feedback to the engineering team using the link https://acrobat.uservoice.com/

 

Regards

Amal

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Adobe Community Professional ,
Feb 14, 2022 Feb 14, 2022

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Amal., this absurd situation offers me only one possibility to test and guarantee the correct functioning of the PDF forms I sell with Acrobat Reader: create them with Foxit Phantom or with PDF Studio Pro...

 

I can't believe that this is intentional, I also find it hard to believe that developers are so ignorant of how their software is used.

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Adobe Community Professional ,
Feb 14, 2022 Feb 14, 2022

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"Please share your feedback to the engineering team using the link..."

Done: https://acrobat.uservoice.com/forums/590923-acrobat-for-windows-and-mac/suggestions/44794654-install...

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Community Beginner ,
Apr 26, 2022 Apr 26, 2022

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I'm a home user on Windows 11 and have Adobe Acrobat PRO. My wife and I both share the same desktop computer and use Acrobat to digitally sign documents. In order for this to work, we have our own Adobe IDs and in the past I used to sign in to my PRO and she signed in on the Reader. But now since I can't install both, I've been forced to install the older Reader 11 to use for my wife to sign documents, but the signature can only be stored locally because Reader 11 doesn't support Adobe ID sign in. She can't digitally sign documents with my PRO version because, of course, her ID doesn't have the PRO license and it forces the application to close. I'm furious about this and considering switching to an alternate PDF program

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