Cannot install Adobe Acrobat Pro 2020 on Windows 7

Forum|Forum|5 years ago
July 13, 2020
3 replies
13500 views

When I tried to first time launch the installer of Adobe Acrobat Pro 2020, I got this message :

How to

This topic has been closed for replies.

Correct answer Amal.

Hi Medmedin

We are sorry for the trouble. As described you are trying to install Adobe Acrobat Pro 2020 on Windows 7

Adobe Acrobat pro 2020 is not compatible with Windows 7. The minimum system requirement for Adobe Acrobat Pro 2020 is Windows Server 2012 (64 bit), 2012 R2 (64 bit)^†, 2016 (64 bit), or 2019 (64 bit); Windows 8, 8.1 (32 bit and 64 bit)^†, or Windows 10 (32 bit and 64 bit)

For more information please take a look at the help article Adobe Acrobat Pro 2020, Acrobat Standard 2020 System Requirements

Regards

Amal

try67

Community Expert

You can do it here: https://helpx.adobe.com/manage-account/using/cancel-subscription.html

P

PirateSteve5C36

Participant

Not a satisfactory answer. So what version of Adobe Acrobat should be used for Windows 7?

M

morph2-21

Participating Frequently

2017

H

Hermann5CDB

Participating Frequently

As I said: since you are using an obsolete, end of life system you need to be checking system requirements very carefully. Expect "Windows 10 only" as the norm. Indeed, they don't support old Windows 10 systems either, over about 2 years old won't work.

I agree - it is of course also my fault. But from my point of view it is absolutely unexpected that I cannot just use an older version of a product I paid...and I still see no reason why Adobe just let me do it.

I just know learned how Adobe works. So I simply will avoid their products in future.

Amal.