Cannot open files on the network server.

[MS_DC_1]

Folks:

I have a user running Acrobat X Pro.  The program works fine in all respects except one:  When he tries to open a PDF that is on the server, he gets an error message:

"There was an error opening this document.  This file cannot be found."

He has NO problem opening the same file from within Acrobat.  He cannot open it from an Explorer window or directory listing. 

In a related problem, if he tries to open a file or folder using the mapped drive letter, he gets an error message:

"Windows can't find 'G:\'.  Check the spelling and try again."

So this all points to a problem related to Acrobat not recognizing the computer's drive mapping --- but this problem does not exist on any other workstation on the network (all Win8 virtual machines using Acrobat Pro X).  But I cannot figure out what the problem is.

Any help?  Please?!?

Thanks!

Micah

[Faisal Chandle · Accepted solution]

Hi,

I had a similar problem wherein i couldn't access files on a shared drive unless i copy them to a local drive. i am using Acrobat XI.

This appears to be a bug because Reader completely ignores the Trust settings menu for trusted sites or files and refuses to load even PDFs from those trusted locations.

The way it worked for me is to disable protected mode under preferences-Security enhanced-uncheck enable protected mode at startup (although this defeats the whole purpose of security this tweak worked for me)

[Israel2886370933vg · Accepted solution]

I have found a solution for this one. Maybe this will also work for you.

1. I go to the location of the app > right click then properties > go to compatibility tab > change settings for all users > uncheck the run this program as an administrator then apply then ok 

2. Open the app > Click file then open > type \\serveraddress\filename > then it will ask you if you trust the location and allow the file to be open> just click allow. 

I hope this works for you

[CDC of34712238b0hv]

So we've had this start happening with one user running Acrobat 2020. If he opens File Explorer and tries to double click the file on a network share he gets an error stating "There was an error opening this document. This file cannot be found.

If he tries opening within Adobe he cannot see ANY network drives. He can type in the UNC and it will then open it... this is not going to work.

If I change the compatibility tab and uncheck run as administrator it will open the file from File Explorer however, within 20 seconds he gets a "Configuration error" popup stating "A problem has occured with the licensing of this product. Restart your computer and re-launch the product. Error: 213:11. With the run as administrator unchecked he can also see the netork drives in Acrobat using File->Open but the error immediately pops up and closes the program.

I've had ZERO success speaking with anyone at Adobe Support so far.