Cannot overwrite adobe PDF on share location with protection mode enabled

[creative_radiance7589]

Hey all,

We use Adobe Acrobat Reader at our company for all staff. Currently testing with version 2025.001.20435. Great app. Except now we have the issue of not being able to save and overwrite an existing document if it's on the network share. It will prompt to save as, and then if you try and save over the original document it will say "The document could not be saved. Cannot save to this filename. Please save the document with a different name or in a different folder". We have Windows DFS SMB shares.

I have found in multiple posts that the solution is to disable 'Protection Mode' I can confirm that this allows us to overwrite and save the document as expected. This is against best practice as set out by Adobe. I'd rather see if there is a better solution for this.

So asking Adobe support and community members if you have come across a better to deal with this?

Appreciate your time/help.

[Meenakshi Negi]

Hi creative_radiance7589,

Thank you for reaching out.

Please let us know if the feature was working fine before and if it changed recently. Have you made any recent changes or used the application for the first time? 

If you do not make changes to the PDF, you will only get the save as option. When saving the PDF, select the exact location and see your options. You can rewrite the existing file.

Please refer to the information in the following help document: https://adobe.ly/3GeHKk5. 

Let us know how it goes.

Thanks,

Meenakshi