Cannot preview pdf in file explorer on surface pro 11

Forum|Forum|1 year ago
September 14, 2024
2 replies
1411 views

On my surface pro (11) running on Snapdragon(R) X 10-core X Plus, I am not able to preview pdf in the file explorer. It shows the standard message <This file can't be previewed because of an error in the PDF Preview Handler.> in the preview pane.

I have installed the acrobat reader and it is the default app to open pdfs.

The <Enable PDF thumbnail previews in Windows Explorer> in the Acrobat reader preference is unchecked and greyed out, therefore not selectable.

I have also another pdf utility but I don't think that is the issue, as I have the same installations on my old surface pro and PC and preview works fine.

Is the problem due to ARM? Is there a solution to this?

PDF

U

Utkarsh35493727za1t

Adobe Employee

Hi @Max25995063j8ei ,

Thanks for reporting this issue. To help us investigate further, could you please provide the following details?

Adobe Reader version (Help > About Adobe Acrobat Reader)
Exact steps to reproduce the issue (a screenshot/video of issue would be helpful, if possible)

Looking forward to your response!

A

andrewb84949807

Participant

i have the same issue