Cannot Print from SAP PDF print preview

[francisluk]

Dear,

Just notice a problem when trying to save the PDF from the PDF print preview window from SAP. 

I'm using the command PDF! to change the smartform from the standard print preview to a PDF which works normally and the PDF can be displayed correctly. When I try to save the PDF by clicking the 'Save' icon in the pdf toolbar, it just got no response, no save dialog is displayed and the preview becomes a blank page.

Appreciate if any advise can be provide on how this can be fixed.

Thanks,

Francis

[Dean_Utian]

Hi Francis,

I'm not clear exactly what SAP is. However, my adviceis if it was working before, a simple restart may work. I'd reboot your computer as that could clear an issue. If it still occurs, include some screenshots to explain what's happening.

[francisluk]

Dear Dean,

The PDF can be displayed.

Howerve, after I click the save button, it becomes 

I'm now using Acrobat Reader DC (64-bit) ver 2022.001.20085 and SAP GUI 740

Regards.

[Dean_Utian]

What happens when you click the print icon?

[francisluk]

Same as in the case for 'Save', changed to a blank page without showing the Print dialog.

In fact, the result is the same for all buttons in the pdf toolbar. Once I click a button, it change to a blank page.

Regards.

[Michael22153645x3ko]

Hello Francis,

we have the same issue with the DC Reader and SAP GUI 7.60 after the Reader was patched.

For 64-Bit Installations I haven't found a solution yet. The only thing that hepled was to install Adobe Reader DC in a 32-Bit Version. The best results I had with 21.007.20099.

For every "blank" page an event were created in the event log from windows

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Name of the corrupted application: AcroRd32.exe, version: 22.1.20085.0, timestamp: 0x621fcc7a.
Name of the corrupted module: AcroRd32.dll, version: 22.1.20085.0, timestamp: 0x621fcc76
Exception Code: 0xc0000005
Error offset: 0x001268c4
ID of the faulty process: 0x1468
Start time of the faulty application: 0x01d844fd577a7f68
Path of the corrupted application: C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRd32.exe
Path of the corrupted module: C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRd32.dll
Berichtskennung: fa43388c-41b8-48c3-a116-7504999d3d46
Full name of the corrupted package:
Application ID relative to the corrupted package:

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I hope Adobe may help us to troubleshoot this issue.

Best reagrds,

Michael