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Witness5C98
Participant
October 11, 2021
Answered

Cannot print to local printer from remote computer using GoToMyPC printer

  • October 11, 2021
  • 4 replies
  • 7717 views

I have a user who connects to his office computer from home using GoToMyPC. Up until recently, he could print documents from Adobe Acrobat DC on his office computer to his designated GoToMyPC printer which was his printer at home.

 

Now, he receives the message "This document cannot be printed" then "An error occured..." and his home printer prints blank pages. We've tested extensively with multiple PDFs and the GoToMyPC printer can print PDFs from Chrome and any other documents like Word or emails. Adobe can also print to the office printer without any issue. It just cannot print to the GoToMyPC printer.

 

I've done all the basic troubleshooting I can think of like removing adding the printer, trying different driver options, and removing then adding the printer back again. I can only determine it must be something about how Acrobat is interacting with GoToMyPC. Has anybody else run into this recently? Any known fixes?

This topic has been closed for replies.
Correct answer Jennifer25261601oyvj

Oh - then Print from the Chrome dialog box.

 


Yes, I just finished chatting with support.  He walked me through these steps, which did work for me.  Thanks!  

4 replies

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Timo5CD2
Participant
August 24, 2022

Hello all, we also have the problen now that all users cannot print on redirected printers on a Terminal Server Farm.

If we open the print dialog and click on "Site properties...", click ok and print then it works, but a direct print gives the error reported from above.

Please fix that again, thx

Amal.
Amal.
Legend
October 13, 2021

Hi there

 

The planned update for Adobe Acrobat/Reader DC version 21.07.20099 containing the fix is now available. Please update the application from the help menu and reboot the computer once.

You may also download the patch manually from the link https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

 

To know more about the new release please check the help page https://community.adobe.com/t5/acrobat-discussions/adobe-acrobat-and-reader-october-21-updates-are-live/td-p/12446503

 

Let us know if you experience any trouble and need more help

 

Regards

Amal

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Caren5C10
Participant
October 13, 2021

It worked!  I updated my Adobe as instructed above and it worked!

 

Thank you to @Witness5C98  for reaching out to the Adobe Support Community and thank you to @Amal. for the assistance in getting this issue resolved!  

C
Caren5C10
Participant
October 12, 2021

I am experiencing the exact same issue.   I can no longer print PDFs on my office computer to my GoToMyPC printer.  I can print any other document (Word, Excel, Emails, etc.), but no matter what I try I cannot print a PDF.  

Amal.
Amal.
Legend
October 11, 2021

Hi there

 

Hope you are doing well and sorry for the trouble. As described you are unable to print the PDFs and getting the error 'This document could not be printed' with the first page blank.

 

Are you trying to change the page size from the 'properties tab' while printing? If yes, please try to change the page size from the 'Page Setup' option in the lower left corner of the print window or Acrobat and then try to print and check.

 

Regards

Amal

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