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Participant
November 5, 2025
Question

Cannot print

  • November 5, 2025
  • 1 reply
  • 58 views

cannot get to dialogue box "not responding" I've rebooted, uninstalled reinstalled. nothing same issue

1 reply

creative explorer
Community Expert
Community Expert
November 6, 2025

@lawrence_1508 a little more infomration is needed such as:

  • operating system (MAC or PC)
  • version of Acrobat 
  • type of printer
  • was this after a recent update or patch?
m
Amal.
Community Manager
Community Manager
November 6, 2025

Hi there,

 

++ Adding to the discussion 

 

It sounds like Acrobat is freezing before the dialog box appears. Since you’ve already tried rebooting and reinstalling, please try these steps below:

 

1. Run Acrobat as Administrator:

  • Right-click the Acrobat icon and select Run as administrator.
  • Check if the dialog box opens properly.

 

2. Disable Protected Mode (for testing):

  • Open Acrobat (if possible).
  • Go to Preferences (Ctrl, Cmd+K) > Security (Enhanced) > Uncheck Enable Protected Mode at startup and restart Acrobat.
    (If it starts working, re-enable this later for security.)

 

3. Reset Acrobat Preferences as described here https://adobe.ly/3JJj0ml and reboot the computer once.

 

4. Update Acrobat: Go to Help > Check for updates and install any available ones and reboot the computer and see if that works.

 

~Amal