Cannot print

[lawrence_1508]

cannot get to dialogue box "not responding" I've rebooted, uninstalled reinstalled. nothing same issue

[creative explorer]

@lawrence_1508 a little more infomration is needed such as:

• operating system (MAC or PC)
• version of Acrobat 
• type of printer
• was this after a recent update or patch?

[Amal. · Accepted solution]

Hi there,

++ Adding to the discussion 

It sounds like Acrobat is freezing before the dialog box appears. Since you’ve already tried rebooting and reinstalling, please try these steps below:

1. Run Acrobat as Administrator:

• Right-click the Acrobat icon and select Run as administrator.
• Check if the dialog box opens properly.

2. Disable Protected Mode (for testing):

• Open Acrobat (if possible).
• Go to Preferences (Ctrl, Cmd+K) > Security (Enhanced) > Uncheck Enable Protected Mode at startup and restart Acrobat.
  (If it starts working, re-enable this later for security.)

3. Reset Acrobat Preferences as described here https://adobe.ly/3JJj0ml and reboot the computer once.

4. Update Acrobat: Go to Help > Check for updates and install any available ones and reboot the computer and see if that works.

~Amal