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T
Trig Creative Ltd
Participant
April 24, 2018
Answered

Cannot reinstall Adobe Acrobat DC Pro (12)

  • April 24, 2018
  • 1 reply
  • 1178 views

Hello.

I am VERY VERY frustrated with just how much of a nightmare this is to simply reinstall Adobe Acrobat Pro 12.

My installation was bloated out to 14GB of Acrobat and I read somewhere that reinstalling might help this. So I simply uninstalled it, and in the process, uninstalled the creative cloud software also, as I dont have anything on my machine that is CC. I have Adobe Creative Collection CS5.5, and I also had a standalone of Acrobat Pro 12.

So, this should be easy, uninstall, download, reinstall, no worries.

(W7 64Bit machine, 26GB avail space, HP Z Workstation, no issues on resources)

Problem is, the website is a minefield of download options for acrobat. Why dont they just provide a link next to your serial in the account area? Man, so frustrating.

So I've tried Acrobat_2015_Web_WWMUI.exe download, but it got most of the way through the installation and gave me a rollback error.

So I tried the Acrobat_2017_Web_WWMUI but then that seems to be the wrong OS.

So retried the 2015 file but with my AV (Kaspersky) turned off. At this point it gave me the error saying 'This Application cannot be installed on this operating system. Setup will terminate.'.

Seriously? I just downloaded and installed my 30GB Autodesk Solution in under an hour. I'm now two hours into this issue on one app without resolve.

Help, please.

This topic has been closed for replies.
Correct answer Trig Creative Ltd

So.

I removed some empty folders (Acrobat 2015/7) left behind in the failed installations (presumably) in C:\Program Files (x86)\Adobe\

But this time, I left opened the extracted 2015 archive exe and instead of running the setup.exe I ran the MSI directly, and that worked. So there you go.

Prayer must have worked. But I won't get that two hours back.

1 reply

T
Trig Creative LtdAuthorCorrect answer
Participant
April 24, 2018

So.

I removed some empty folders (Acrobat 2015/7) left behind in the failed installations (presumably) in C:\Program Files (x86)\Adobe\

But this time, I left opened the extracted 2015 archive exe and instead of running the setup.exe I ran the MSI directly, and that worked. So there you go.

Prayer must have worked. But I won't get that two hours back.

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