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mbmast
Known Participant
February 7, 2019
Answered

Cannot scan from Adobe Acrobat Pro DC

  • February 7, 2019
  • 3 replies
  • 8096 views

Running Adobe Acrobat Pro DC Version 2019.010.20069.  I select Create from scanner.  I select my scanner.  I click Scan.  I get the error message: "Please input some valid page dimensions."  The scan tab includes:

Scanner: And I have selected my PaperStream IP fi-7300NX scanner

Pages: Front Sides

Color Mode: Drop down is disabled.

Resoluton: Drop down is disabled.

Paper Size: Drop down is disabled, as is the Width and Height input fields.

Quality: Optimize Image

Output: Create New PDF

So the application is telling me to input page dimensions, but those fields are disabled, so I cannot enter page dimensions.

Why is is the application asking me for page dimensions but then not letting me enter them?

Until this is resolved, I cannot scan from Adobe Acrobat Pro DC.

    Correct answer da_5638

    My issue was resolved by installing the full EPSON suite software.

    3 replies

    G
    Gilbert31822906xkgv
    Participant
    August 31, 2023

    This issue was resolved with a reinstall of Adobe.

      D
      da_5638Correct answer
      Participant
      October 9, 2024

      My issue was resolved by installing the full EPSON suite software.

      S_S
      Community Manager
      S_SCommunity Manager
      Community Manager
      February 13, 2025

      Hi @da_5638,

       

      Hope you are doing well. 

       

      Thanks for writing about what worked for you.

      Marking this as a correct answer for future users to use as a reference.


      -Souvik

      radzmar
      Community Expert
      radzmarCommunity Expert
      Community Expert
      March 8, 2022

      Make sure you're using a TWAIN driver to access you scanner not a WIA driver. Acrobat supports customs scans only via TWAIN.

      http://imagescanner.fujitsu.com/global/dl/win-10-fi-7300nx.html

      AkanchhaS8194121
      AkanchhaS8194121
      Legend
      February 20, 2019

      Hey mbamst,

      Are you experiencing this error: "Please input some valid page dimensions." with all the documents while selecting it from scanner?

      Have you followed the exact same steps referred in the help doc here: Scanning letter-size document results in legal-size PDF | HP | Adobe Acrobat ?

      Adobe Acrobat official update (2019.010.20091) is now available. This update will be automatically pushed to all existing installations of Acrobat. If you want, you may also manually trigger the update early by opening the application and going to Help > Check for Updates

      DC Release Notes — Release Notes for Acrobat DC Products

      Let us know if this makes any difference.

      Regards,

      Akanchha

      T
      T3rrybowman
      Participant
      March 8, 2022

      Getting this exact same message. I tried to follow the steps, but in Acrobat DC I don't have the option for "custom scan"

      File > Create > PDF from Scanner > Custom Scan does not exist, It ends at "PDF from scanner." I've never had this problem wiyth my Brother printer/scanner before.

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