Cannot sign out of Adobe Acrobat DC in Citrix

I am a IT administrator for our Citrix environment. None of us, me included, cannot sign out of Adobe Acrobat DC. We use Citrix User Profile Management (UPM) for profiles. This is not a new install and has been installed and updated each Adobe update through the Check Updates button and we have not changed anything other than standard updates to the Citrix master/golden image, Windows Server 2016.

Before I ask for Adobe support through a ticket, can anyone help me where to look, in the profile, Event Viewer, or anywhere else? I think it possibly may be a profile issue, only because I have not found anything else and I can sign out of Adobe Acrobat DC on my desktop Windows 10 machine with no issue.

When we attempt to sign out, a dialog box appears and spins but after about 5-10 seconds it quits and states: 

Sorry, something went wrong.

This is likely an issue at our end, but it could be that you’re not connected to the internet. Please check your internet connection and then try again later. If you’re still having issues, please see our troubleshooting guide.

Attached is a screenshot of the error.