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Brendan25946735udlt
Participant
September 3, 2022
Question

Cannot use clipboard in Adobe Acrobat DC.

  • September 3, 2022
  • 2 replies
  • 1145 views

In the last few days the Clipboard has ceased to function within Adobe Acrobat DC. This had not been an issue before now, and is affecting new documents as well as those that I have been able to use the Clipboard in the past.

When I use the "copy" feature i get the following error message. "There was an error while copying to the Clipboard. An internal error occurred."

I have restarted the application and it has not fixed the error. And I have installed all updates from Adobe.

Any assistance would be greatly appreciated.

 

This topic has been closed for replies.

2 replies

Amal.
Community Manager
Amal.Community Manager
Community Manager
September 8, 2022

Hi @Brendan25946735udlt 

 

We are sorry to hear that. Would you mind collecting Adobe CC logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html, Procmon logs https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html and in case the application is freezing/crashing please also collect the Adobe Acrobat crash/freeze logs https://helpx.adobe.com/acrobat/kb/collect-logs-crash-freeze.html and share them via document cloud as described here https://helpx.adobe.com/document-cloud/help/sharing-pdfs.html for further investigation 

 

~Amal

S_S
Community Manager
S_SCommunity Manager
Community Manager
November 7, 2024

Hi Everyone, 

 

We are live with the latest release (2024.004.20243).

 

Please update the app and let us know if the issue stands fixed for you.

To check for updates, click on Menu-> Help-> Check for updates.

 

-Souvik

radzmar
Community Expert
radzmarCommunity Expert
Community Expert
September 4, 2022

The clipboard is part of the operating system, so there might be an issue within the interface between Acrobat and clipboard. Check if there have any updates installed for the operating system, when the problems started. Try to uninstall them. If this doesn't help, you might check it can be solced by using another user account on the same computer.

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