• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Cannot use clipboard in Adobe Acrobat DC.

New Here ,
Sep 03, 2022 Sep 03, 2022

Copy link to clipboard

Copied

In the last few days the Clipboard has ceased to function within Adobe Acrobat DC. This had not been an issue before now, and is affecting new documents as well as those that I have been able to use the Clipboard in the past.

When I use the "copy" feature i get the following error message. "There was an error while copying to the Clipboard. An internal error occurred."

I have restarted the application and it has not fixed the error. And I have installed all updates from Adobe.

Any assistance would be greatly appreciated.

 

TOPICS
Edit and convert PDFs

Views

712

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Sep 04, 2022 Sep 04, 2022

Copy link to clipboard

Copied

The clipboard is part of the operating system, so there might be an issue within the interface between Acrobat and clipboard. Check if there have any updates installed for the operating system, when the problems started. Try to uninstall them. If this doesn't help, you might check it can be solced by using another user account on the same computer.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Sep 08, 2022 Sep 08, 2022

Copy link to clipboard

Copied

Hi @Brendan25946735udlt 

 

We are sorry to hear that. Would you mind collecting Adobe CC logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html, Procmon logs https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html and in case the application is freezing/crashing please also collect the Adobe Acrobat crash/freeze logs https://helpx.adobe.com/acrobat/kb/collect-logs-crash-freeze.html and share them via document cloud as described here https://helpx.adobe.com/document-cloud/help/sharing-pdfs.html for further investigation 

 

~Amal

Regards
Amal

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Nov 07, 2024 Nov 07, 2024

Copy link to clipboard

Copied

LATEST

Hi Everyone, 

 

We are live with the latest release (2024.004.20243).

 

Please update the app and let us know if the issue stands fixed for you.

To check for updates, click on Menu-> Help-> Check for updates.

 

-Souvik

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines