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A
Al4
Participant
January 18, 2019
Question

Cannot use "Export" or "Save As" in Acrobat Pro DC

  • January 18, 2019
  • 1 reply
  • 4124 views

I have been getting very frustrated with Acrobat. It has become very frustrating to use.

I cannot use "save as" or "export" any longer. When I try to use either of those Acrobat simply hangs.

No error message, no indication that it is doing anything but "not responding".

I can edit pdf's but the only way I have been able to save them is to rename the original pdf to a new name, open it, make the edits and "save" the file.

This is the only way I can edit anything.

I wanted to export a pdf as a jpeg but that does not work since the "export" function does the same thing as the "save as" function .... that is to say NOTHING!

I have tried uninstalling, rebooting, reinstalling, repairing etc. and nothing has helped.

I have a pc, intel core i7-2600K processor, 32 Gb RAM, NVIDIA GeForce GTX 1060 graphics card with 6 Gb RAM, Windows 10 Pro x64 with latest updates.

I have checked various forums and still no solution to be found.

Any suggestions?

This topic has been closed for replies.

1 reply

try67
Community Expert
try67Community Expert
Community Expert
January 18, 2019

Try this: Go to Edit (or the application menu if you're on a Mac) - Preferences - General and disable "Show online storage when saving files" and "Show online storage when opening files".

A
Al4Author
Participant
January 19, 2019

I have done that. It does not make a difference.

I have had a similar issue using "save as" in Microsoft Word 2007 where I usually have to close Word, re-open it then I seem to be able to use "save as" after that. This does not work with Acrobat though.

T
Test Screen Name
Legend
January 19, 2019

It sounds as if there is a serious underlying problem in Windows if these two different apps both have a very unusual problem. Have you tried saving from a larger sample of apps?

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