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Amal.
Community Manager
Amal.Community Manager
Community Manager
May 18, 2023

Hi @ShivaLogan 

 

Hope you are doing well and sorry to hear that

Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive please download it to your computer locally and then try again.

What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 23.01.2017X installed. Go to Help > Check for updates and reboot the computer once.

Also try to repair the installation from the help menu (Win Only) and see if that works.

 

Let us know how it goes

 

Regards

Amal

L
Lori29938539pd3x
Participating Frequently
May 22, 2023

I am getting the same error. New installation a few days ago worked fine. Installation is on local drive. Yesterday - same errors as above. I am using version 2023.001.20174.  It happens on every document. I have removed the application, confirmed latest printer driver,  even the provided Welcome.pdf after new install errors out.  Trying to print it as an image errors out.  Disabling protected view didn't matter. 

Amal.
Community Manager
Amal.Community Manager
Community Manager
May 23, 2023

Hi @Lori29938539pd3x 

 

Would you mind collecting the print logs as described here https://helpx.adobe.com/acrobat/kb/collect-print-logs-for-acrobat.html and sharing them via any cloud storage? Just upload the log file to the cloud, generate the link, and share that link with us for further investigation.

Regards
Amal

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