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ahippen
Participant
December 14, 2016
Answered

Change defaults from Legal to Letter for scanner

  • December 14, 2016
  • 3 replies
  • 14806 views

How does one change the defaults to be set as "letter" instead of "legal" for the paper size so every document is scanned in the aforementioned size when scanning a document.  Below is a process I found that works, but it adds several steps since you have to manually select the size every time a document is scanned. When scanning a significant amount of documents, these additional steps really make it significantly more time consuming.  Previously, the application scanned all documents in the letter size.  I don't know why or how it changed.  I would like to automatically scan all documents in letter without having to select the custom scan option. 

Here is one work around I found (again more time consuming)

File > Create > PDF from Scanner > Custom Scan> Select Letter

When I open Devices and Printers (control panel)

Two the main two printers are the HP Laserjet MFP and Adobe printer

The printer/ scanner being used:

HP Laserjet M1530 MFP Series  (Set as the default printer)

I have confirmed printing preferences, etc. has the paper size(s) set to letter

Moreover, I confirmed the letter size is selected in the Adobe PDF Printing Preferences

Adobe PDF

Page Size: Letter

In the Scanning preferences/ properties, there were less settings to be adjusted, but everything appeared correct. 

Application Information

Adobe Acrobat Standard DC

2015 Release (Classic) | Version 2015.006.30173

Operating System

Microsoft Windows 7 Professional  x64

Correct answer Lovekesh Garg

Hi Ahippen,

Yes, you can change these settings permanently. If you are scanning from any preset(like Autodetect color mode, B&W etc.), go to configure preset once and change the settings for that color mode here.

- File > Create > PDF from Scanner > Configure Preset(say Autodetect color mode)

- Select any color mode from dropdown

- Change settings(like select Letter instead of Legal) and click Save

Now you can scan directly from File > Create > PDF from Scanner > Preset(say Autodetect color mode)

Hope it will resolve your issue.

Thanks.

3 replies

D
daniele92053279
Participant
March 27, 2018

I have this same issue. My scanner defaults to 11x14 page size. When I try to edit the default settings under Custom Scan, all the boxes are grayed out and I can't select any of the drop down boxes

Standard DC, version 2018-011-20038

Lovekesh Garg
Adobe Employee
Lovekesh Garg
Adobe Employee
May 1, 2018

This might be because of scanner driver. Current scanner driver you are seeing must be WIA driver.

Please download and install latest TWAIN driver of scanner you are using.

Thanks.

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    January 21, 2025

    Same problem. After upgrading us to Windows 11 our IT Dept removed admin authority on our PCs. Before the Windows update I was using Acrobat XI and it worked perfectly. I now have to use the cloud version and can't select any of the scan settings. Asked for help from IT and they are baffled as well. They thought it might be an admin authority issue on the PC but testing indicates that is not the case. I have Acrobat Pro ans the "About" says Version 2022.003.20310 | 64-bit. I am running an HP Officejet Pro 6978. With the cloud version the scanner came up as a WIA versus TWAIN and I see no option to change it. Totally frustrating. Which is why I still run my own copy of Acrobat XI on my home PC.


    Hi @Romans10,

     

    Hope you are doing well. Sorry for the trouble, and the delayed response.

     

    Would you mind updating both your Windows to the latest (24H2) and Acrobat (2024.005.20320) and see if the issue persists?

     

    Also, you might want to check on HP's website to see if TWAIN drivers are available for your model and install them on your system.


    -Souvik

    AkanchhaS8194121
    AkanchhaS8194121
    Legend
    December 21, 2016

    Hi Ahippen,

    We apologize for the delay in response on this.

    As mentioned above the application version on which you are working on is Version 2015.006.30173.

    have you tired updating it to the latest one DC classic November 2016 (15.006.30244)?

    Please install the latest update Release Notes | Adobe Acrobat, Reader and see if that helps.

    Regards,

    Akanchha

    A
    ahippenAuthor
    Participant
    December 16, 2016

    Anyone know how to scan a document in the letter size in Adobe? Again, I do not want to go through the process of using a custom scan. The computer/ application is defaulting to legal from some reason.

      Lovekesh Garg
      Adobe Employee
      Lovekesh GargCorrect answer
      Adobe Employee
      December 22, 2016

      Hi Ahippen,

      Yes, you can change these settings permanently. If you are scanning from any preset(like Autodetect color mode, B&W etc.), go to configure preset once and change the settings for that color mode here.

      - File > Create > PDF from Scanner > Configure Preset(say Autodetect color mode)

      - Select any color mode from dropdown

      - Change settings(like select Letter instead of Legal) and click Save

      Now you can scan directly from File > Create > PDF from Scanner > Preset(say Autodetect color mode)

      Hope it will resolve your issue.

      Thanks.

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