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Charging fee after Cancel subcription

New Here ,
Dec 11, 2024 Dec 11, 2024

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I canceled my subscription to Adobe Pro last month. however, my credit card is still being charged this month. I have checked my account record; this is the only account I used for a subscription.

tou_lam_steven_0-1733913169753.png

 

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Cancel subscription

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Adobe Employee ,
Dec 11, 2024 Dec 11, 2024

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Hi @tou_lam_steven,

 

Hope you are doing well. Sorry for the trouble.

 

Would you mind reaching out to the billing team on Social Media:

Facebook: @ Adobe

X (formerly Twitter): @ AdobeCare

 

They would be in the best possible position to assist you further.


-Souvik

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