Clicking tags stopped selecting text and navigating to it's location.

New Here ,
Jun 12, 2018 Jun 12, 2018

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I'm tagging a document for accessibility and suddenly I've found that clicking on a tag no longer does anything. IT doesn't select the text included in the tag, and it doesn't jump to the relevant page. This makes the job nearly impossible.

I had a similar issue a few weeks ago, and had my IT department install a newer version of DC Pro, and actually re-image the PC entirely. This fixed the issue, until now, and it's back. Restarting doesn't help. And it is happening with all PDFs, not just the one I'm working on.

The content and reading order panels still behave properly. Just not tags.

Version: 2018.011.20040. Windows 10 Enterprise.

Please advise! Thanks.

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Standards and accessibility

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correct answers 2 Correct answers

Adobe Community Professional , Nov 06, 2018 Nov 06, 2018

And you're sure that Highlight Content is chosen in the Tags options? Can you share a file?

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Adobe Community Professional , Oct 05, 2021 Oct 05, 2021

@Krystal5C31 

This is a common quirk about Acrobat Pro that's been happening for several versions.

Solution: Just close down Acrobat and re-launch it. Your highlighted content (the purple outlines) will show again.

Sure wish Adobe would fix this PITA glitch.

 

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New Here ,
Nov 02, 2018 Nov 02, 2018

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Having the same issue. You did not get a response. Did you find anything on your own?

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Explorer ,
Nov 05, 2018 Nov 05, 2018

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Yes Same issue today for me! Adobe what's going on? Need to get 40 documents ready!

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Adobe Community Professional ,
Nov 06, 2018 Nov 06, 2018

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Can you provide more detail? You say your tagging a document but to do that you'd need to be in the Reading Order panel. At what point do you notice that you can't click on a tag (assuming you mean in the Tags pane) to highlight the appropriate object?

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New Here ,
Nov 06, 2018 Nov 06, 2018

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Yes, choosing tags in the pane is unresponsive. RO and Content work fine. I actually have an open work order that had to be escalated. I am hoping to hear back today. Seems to be a real head scratcher.

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Adobe Community Professional ,
Nov 06, 2018 Nov 06, 2018

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And you're sure that Highlight Content is chosen in the Tags options? Can you share a file?

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New Here ,
Nov 06, 2018 Nov 06, 2018

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Chad,

You are a genius. That was the issue. Not sure how that got started. It started in the middle of a document I was tagging.

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New Here ,
Nov 06, 2018 Nov 06, 2018

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Someone should make that an FAQ item. I search and asked for help. You were the first one to even go there. I did not know that was a feature (since there are so many, many menu items...)

Thanks!

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Adobe Community Professional ,
Nov 06, 2018 Nov 06, 2018

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Yeah, it's not always user error either. Sometimes Acrobat just decides to turn things off it seems. I'm glad I could help.

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Explorer ,
Nov 06, 2018 Nov 06, 2018

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That is exactly what happened to me! In the middle of tagging it just shut off!

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Community Beginner ,
Jul 04, 2022 Jul 04, 2022

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LATEST

Thank you!!

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Community Beginner ,
Oct 04, 2021 Oct 04, 2021

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Hi there! 

I have the same issue and I do not what to do. I am trying to tag the content and put it in a specific order, but it is not highlighting it which does not tell me where I am in the document. Please help, thank you!

 

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Adobe Employee ,
Oct 05, 2021 Oct 05, 2021

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Hi Krystal,

 

Thank you for reaching out and sorry about the trouble. 

 

Please ensure that you are using the latest version available for the application. In the application, go to Help > Check for updates.

You may refer to the following help document to know more about the latest version: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuoussept2021qfe....

Check if that helps.

 

Let us know if the issue persists.

 

Thanks,

Meenakshi

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Adobe Community Professional ,
Oct 05, 2021 Oct 05, 2021

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@Krystal5C31 

This is a common quirk about Acrobat Pro that's been happening for several versions.

Solution: Just close down Acrobat and re-launch it. Your highlighted content (the purple outlines) will show again.

Sure wish Adobe would fix this PITA glitch.

 

Bevi Chagnon | PubCom | Designer & Technologist for Accessible Documents
| Books & Classes | Accessible InDesign | Accessible PDFs | Accessible MS Office |

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Community Beginner ,
Oct 05, 2021 Oct 05, 2021

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Hi Meenakshi and Bevi,

Thank you for advice. I tried both of these things, but the issue how still not resolved. Do you know what else I might be able to do because I cannot make my document accessible because of this glitch. Much appreciated!

 

Best,

Krystal 

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Adobe Community Professional ,
Oct 05, 2021 Oct 05, 2021

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No, @Krystal5C31 I don't have any further ideas. The reboot usually cures the problem.

And yes, that does make it difficult to remediate a PDF.

 

Just checking, you do have "Highlight Content" checked in the tag panel's options menu, correct?

Maybe click it on/off a couple of times.

 

—Bevi

Bevi Chagnon | PubCom | Designer & Technologist for Accessible Documents
| Books & Classes | Accessible InDesign | Accessible PDFs | Accessible MS Office |

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Community Beginner ,
Oct 05, 2021 Oct 05, 2021

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Thank you so much! You are a life saver. For some reason, I think it turned off the "Hightlight Content." I appreciate your help and guidance again. Have a wonderful day 🙂

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Adobe Community Professional ,
Oct 05, 2021 Oct 05, 2021

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Glad to help, @Krystal5C31.

Best to you!

 

Bevi Chagnon | PubCom | Designer & Technologist for Accessible Documents
| Books & Classes | Accessible InDesign | Accessible PDFs | Accessible MS Office |

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