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Deeholmes
Participant
August 9, 2022
Question

Cntrl+S key command not working the first time.

  • August 9, 2022
  • 3 replies
  • 1434 views

I just got updated to Acrobat DC 2022.001.20169 64-bit. When trying to save changes to a document I use the command key Cntrl+S. It's not saving on the first hit. I have to hit Cntrl+S 2 times for it to save. Running on Windows 10 Pro. Any ideas?

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3 replies

T
Test Screen Name
Legend
August 9, 2022

I'm thinking that you are running another tool that has an open window with some info in it, where you might be typing. These usually block keyboard shortcuts until you click back on the main window.

    D
    DeeholmesAuthor
    Participant
    August 10, 2022

    So, I do run Pitstop Actions often. Turns out I need to click on the document again after running one, then the key command will work. I didn't have to do that in the older version we were running. Thank you for the tips, everyone.

    ls_rbls
    Community Expert
    ls_rblsCommunity Expert
    Community Expert
    August 10, 2022

    Can you confirm if this started happening after an unattended  update of Acrobat? or Windows 10 ? 

     

    And which version of Pitstop are you on?

     

    See if, maybe, it needs to be updated in parallel with all other programs (just a guess in the blind here).

      AkanchhaS8194121
      AkanchhaS8194121
      Legend
      August 9, 2022

      Hi

      Hope you are doing well.

      If we understand this correctly, you cannot save the document with a first-go keyboard shortcut Ctrl+S. However, the same function works when you click on the File tab. Is that right?

       Try this:

      1- Close Acrobat and reopen

      2- Open task manager, select Acrobat processes from the background, and close them.

      3- Open Acrobat, open a different file saved locally on your system and try Ctrl+s.

      4- If that doesn't work either, then Open Acrobat>help>repair installation 

       

      Thanks,

      Akanchha 

        D
        DeeholmesAuthor
        Participant
        August 9, 2022

        Actually, I don't have to hit it 2 times. I have to click on File and then the key command will work.

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