Colour Management incorrect in Acrobat DC Pro

Forum|Forum|4 years ago
October 29, 2021
3 replies
2827 views

I am using Acrobat DC Pro Version 2021.007.20099.

My system details are CPU i9-10920x, GPU NVidia 3090 Studio driver 472.12, 256GB RAM, sveral m2 and SSD drives, Windows 10 Pro 21H1. I use two Eizo CS2721 monitors in 10 bit mode and both are calibrated and profiled using Eizo's colour navigator 7 software to produce v2 profiles.

The issue :

I create a document in InDesign including 3 placed images each based on the same image but converted and tagged with a different profile in Photoshop (ARGB,sRGB,ProPhoto) . All three, as expected, look identical on the InDesign page as they did in Photoshop and print direct from InDesign identically. So far so good - colour management is working correctly in In Design and Photoshop.

However, I then export from In Design to a PDF using "High Quality Print modified" to "Acrobat 8/9 PDF1.7" and with Colour Conversion set to "No Colour Conversion" and "Include All RGB and Tagged Source CMYK profiles".

If I view that exported PDF in Acrobat Pro DC, the three images still look the same as each other in the PDF, so the tagged image profiles are being used, but all three look oversaturated compared to the In Design and Photoshop display. By oversaturated it is like viewing untagged sRGB on a wide gamut monitor. Opening the same PDF in Photoshop or InDesign displays correctly.

As a test I set both monitors to use an incorrect (linear gamma) profile. Photoshop and InDesign now display incorrecty (as would be expected with such a widely incorrect monitor profile). Acrobat DC Pro displays the same oversaturated images as it did before - absolutely zero change despite the deliberately broken monitor profile. My conclusion - Acrobat DC Pro is ignoring the monitor profile and just assuming that the monitor is narrow gamut (close to sRGB).

I have uninstalled and re-installed Acrobat DC Pro - and it has not changed these results.

Dave

General troubleshooting

This topic has been closed for replies.

A

anameplease

Known Participant

Hello again Dave,

After several hours of chat and infructuous tries, i was contacted back by expert phone support.

Apparently the problem seems now solved. Acrobat stays ok even after several restarts.

Delete all registry settings for diverse versions and parts of acrobat, and any pdf settings related ones in the current user/ software /adobe registry folder, after that doing a repair install from inside acrobat dc pro.

Could you confrim if that works for you too?

subcomtom

Participating Frequently

This worked for me:
The synchronization of the color management between Acrobat DC and Bridge is broken in cause of security options.

Try to uncheck the Sandbox Security in the Security(extended) tab.
Here is a Screenshot from the german version:

A

anameplease

Known Participant

that didnt work for me. sandbox was already disabled. My acrobat is now ok, but Bridge keeps displaying pdf's with burned shadows and desaturated colors, even after purging cache. i did already waste really a lot of time with adobe support, because each time you have to start from 0 with them.

A

anameplease

Known Participant

i contacted adobe chat support. Removing acrobat with adobe acrobat cleanup tool and reinstalling from downloaded installer zip solved the problem for me for now.

davescm

Author

Community Expert

What version did you download? I've just checked and the problem still exists in v2022.001.20117 but I have not tried another download as yet

Dave

A

anameplease

Known Participant

sorry, false hope. both clean reinstall (first cleanup with adobe cc cleaning tool ) and deleting preferences in registry removed the problem just reopening the apps, but upon restart of pc the problem came inmediately back. feels like a problem @ cms system level. pretty annoying.

something is messing up the interpretation of the monitor profile. also in bridge the display of pdf's is not good, like a bit dulled and with oversaturated blacks...... i spend several hours letting adobe support look into things, to no avail. next step is now i will get called by an adobe support expert.... i had a hard time convincing them that pdfs were ok, and acrobat diplay interpretation was messed up.