Skip to main content
L
leorac
Participant
May 24, 2018
Question

COM add-in for Acrobat Pro PDF Maker keeps disappearing from Outlook 2016

  • May 24, 2018
  • 1 reply
  • 4004 views

Starting on May 20, the Acrobat PDF Maker tab disappeared from everyone's Outlook at our company. On each person's account, we added the tab back on. Great! It works fine. Then I close Outlook. Open it again the next time, tab is missing again. I have to re-add it every time Outlook closes, same for everyone at the company. Anyone know why? Anyone experiencing something similar?

Details (if relevant):

We are currently working on a remote desktop

We have Outlook 2016

We have the latest version of Acrobat Pro (11.0.23)

Windows Edition: Windows Server 2016 Standard

How we have been adding the tab back on (if relevant):

  1. In Outlook: Press File (top left). Then press Options.
  2. Then “add-ins”
  3. Then find COM Add-ins at the bottom. Press Go.
  4. Then check the box for Acrobat PDFMaker and Press “Ok”
This topic has been closed for replies.

1 reply

AnandSri
AnandSri
Legend
May 25, 2018

Hello Leorac,

We apologize for the inconvenience caused, as per the description above, the Acrobat add-in is disappearing from Outlook 2016, Is that correct?

Please repair Acrobat Pro 11 once from help>repair installation, reboot the machine after the repair and see if this brings any difference.

Make sure that you have the latest updates installed for Outlook.

Refer and try the suggestions from the following Adobe article and Adobe discussions Fix PDFMaker unavailability in MS Office

Why does my Acrobat PDFmaker Office COM Addin tab keep disappearnig from Word in Office 2013 (Create PDF)

I have also shared a support article link via private message, please check your email inbox.

For testing purpose, create a test user profile with full admin rights and check.

Note: Acrobat 11 is already declared as an end of support product, End of Support means that Adobe no longer provides technical support or distributes runtimes. This policy affects product and security updates for all derivatives of a product or product version (localized versions, minor upgrades, operating systems, dot and double-dot releases, and connector products).

For detailed information, refer to End of support for Adobe Acrobat XI and Reader XI

Let us know how it goes and share your findings.

Regards,

Anand Sri.

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices