Combine image file rotates them oncorrectly

New Here ,
Mar 16, 2022 Mar 16, 2022

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We're using Adobe Acrobat Pro in our content publication process - and one of the key features we rely on is the Combine image Files generated from large scans. Unfortunately since more than a year now Adobe rotates some of the image files incorrectly during the Combine process, some by 180 and others by 90 degrees. If we apply the same files again separately we can get completely different results, so very random and unreliable. We DO NOT WANT Adobe to do any "smart" rotation of the image files, or at least we would like to control it. Anyone faced this probem before? This is really frustrating as we need to create a time-consuming post-combine process to validate and correct the output. This is not productive anymore...

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Create PDFs , Edit and convert PDFs , Scan documents and OCR

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Adobe Community Professional ,
Mar 16, 2022 Mar 16, 2022

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How does you combine the files?

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New Here ,
Mar 16, 2022 Mar 16, 2022

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@Bernd Alheit in the Windows folder we select the image files, right click and choose 'Comine files in Acrobat...
'. Does it matter though? Happy to do it another way too if you suggest one. 

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Adobe Community Professional ,
Mar 17, 2022 Mar 17, 2022

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Try this:

File > Create > Combine Files ...

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New Here ,
Mar 17, 2022 Mar 17, 2022

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Very helpful - it worked, and combined images much faster!

I'm good now: we'll use it as suggested. Just consider fixing the alternnative method I described earlier as I'm sure others will face the issue).

Thank you. 

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Adobe Community Professional ,
Mar 17, 2022 Mar 17, 2022

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We users can't change the software.

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New Here ,
Mar 18, 2022 Mar 18, 2022

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We simply select the jpg files in a folder, right click and choose Combine
Files.

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New Here ,
Mar 21, 2022 Mar 21, 2022

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Apologies, looks like I rushed into conclusion. We are still experiencing the same issue. Whether we combine files by selecting them in a folder or create a new Adobe file by combining files command, Adobe still rotates some of the files. 

If this is a Bug, how can we raise it to the product team? 

Here is another thread I found on acrobatusers: https://answers.acrobatusers.com/In-acrobat-pro-XI-images-rotate-combining-files-single-PDF-q143524....

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Adobe Employee ,
Apr 13, 2022 Apr 13, 2022

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Hi There,

 

Thanks for reporting the issue here.

While using the Combine tool, we get the thumbnail (list) view of each of the file; which can be rotated as per one's requirements as well by selecting and rotating. But by default the files gets converted the same they're been added in the app. The sequence remains the same; and due to the different page size(s) of the individual file(s) a few of them could rotate to make the final Binder document page size(s) consistent.

If the issue is still prevailing, (if possoble) please share the documents with us we'll check for any issue (if there) and get back to you as soon as possible. 

 

Thanks

 

Regards,

Swapnil Srivastava

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