Combined Acrobat 64-bit prompting for login after recent update

[tcbep2]

We're running the combined Acrobat and Reader 64-bit version. After a recent update, users are getting prompted to login. They are able to close the prompt and proceed, but with the registry entry we have active (below) the prompt shouldn't be appearing. Is there another one we need to add on top of this?

HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Adobe Acrobat\DC\FeatureLockDown:"bIsSCReducedModeEnforcedEx"=dword:0000001

[Tariq Ahmad · Accepted solution]

Hi @tcbep2, 

It seems this issue is currently known to us and is currently being triaged. 

A fix has been identified, and as soon we have an update that we can share publically, we will keep this thread updated. 

Thank you for your patience and support. 

~Tariq

[tcbep2]

Anyone from Adobe care to comment?

[Tariq Ahmad]

HI @tcbep2, 

Sorry for the troubled experience. 

Could you please share the version of Acrobat and Reader installed on the machines? Also, let us know if the value of the registry on the affected machines has changed or not. 

Acrobat and Reader are not supported on the same machine currently with the new unified installer. However, I will check with the product team and will keep you updated.

~Tariq

[tcbep2]

We are using the unified Acrobat enterprise 64-bit version. Currently at 25.001.20432.

We these two registry settings set.

HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Adobe Acrobat\DC\FeatureLockDown:"bIsSCReducedModeEnforcedEx"=dword:0000001

HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Adobe Acrobat\DC\FeatureLockDown\cIPM:"bDontShowMsgWhenViewingDoc”=dword:00000000

[Tariq Ahmad · Accepted solution]

Hi @tcbep2, 

It seems this issue is currently known to us and is currently being triaged. 

A fix has been identified, and as soon we have an update that we can share publically, we will keep this thread updated. 

Thank you for your patience and support. 

~Tariq

[tcbep2]

Thank you for sharing. I will pass this onto our users.

[ron38956046aebm]

Hi, Tariq.

Is there progress with the resolution? We will also be replacing both 32bit Reader and 32bit Acrobat Pro with the Unified Acrobat.

[ADynes]

Any news on this?  The two registry keys do not seem to work and cancelling out the login page every single time is getting annoying.  About to start uninstalling the new version and go back to a old one.

[MP_Tpcx]

Curious if a resolution has been published yet. My org is about to deploy acrobat with this reg setting. Testing hasn't flushed out this issue yet, but not interested in rolling out a broken app either. 

[ron38956046aebm]

Hi. This was fixed since 25.001.20458.

[ADynes · Accepted solution]

The solution for us, since the registry keys still arn't working, is to use the Adobe Cusomization Wizard to create a transform file with the correct settings ( https://www.adobe.com/devnet-docs/acrobatetk/tools/Wizard/index.html ).

So download the new unified enterprise DC ( https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html ), extract it out, then run the customization wizard against it.  Check the options you want (disable sign in at the beginning, disable upsell, accept EULA, etc) and generate a transform file (something.mst).  Then when you go to install it use a batch file and a command like this:

msiexec.exe /i "\\Server\Share\Adobe DC\AcroPro.msi" PATCH="\\Server\Share\Adobe DC\AcrobatDCx64Upd2500120474.msp" TRANSFORMS="\\Server\Share\Adobe DC\default.mst" /qb

 It will silently install, with a progress bar, with your settings you set in the transform.  If you don't log in you get Reader, if oyu login you get whatever you are assigned.