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tcbep2
Known Participant
March 10, 2025
Answered

Combined Acrobat 64-bit prompting for login after recent update

  • March 10, 2025
  • 1 reply
  • 3942 views

We're running the combined Acrobat and Reader 64-bit version. After a recent update, users are getting prompted to login. They are able to close the prompt and proceed, but with the registry entry we have active (below) the prompt shouldn't be appearing. Is there another one we need to add on top of this?

 

HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Adobe Acrobat\DC\FeatureLockDown:"bIsSCReducedModeEnforcedEx"=dword:0000001

    Correct answer ADynes

    Curious if a resolution has been published yet. My org is about to deploy acrobat with this reg setting. Testing hasn't flushed out this issue yet, but not interested in rolling out a broken app either. 


    The solution for us, since the registry keys still arn't working, is to use the Adobe Cusomization Wizard to create a transform file with the correct settings ( https://www.adobe.com/devnet-docs/acrobatetk/tools/Wizard/index.html ).

     

    So download the new unified enterprise DC ( https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html ), extract it out, then run the customization wizard against it.  Check the options you want (disable sign in at the beginning, disable upsell, accept EULA, etc) and generate a transform file (something.mst).  Then when you go to install it use a batch file and a command like this:

     

    msiexec.exe /i "\\Server\Share\Adobe DC\AcroPro.msi" PATCH="\\Server\Share\Adobe DC\AcrobatDCx64Upd2500120474.msp" TRANSFORMS="\\Server\Share\Adobe DC\default.mst" /qb

     It will silently install, with a progress bar, with your settings you set in the transform.  If you don't log in you get Reader, if oyu login you get whatever you are assigned.

    1 reply

    T
    tcbep2Author
    Known Participant
    March 13, 2025

    Anyone from Adobe care to comment?

    T
    Community Manager
    Tariq AhmadCommunity Manager
    Community Manager
    March 13, 2025

    HI @tcbep2, 

     

    Sorry for the troubled experience. 

    Could you please share the version of Acrobat and Reader installed on the machines? Also, let us know if the value of the registry on the affected machines has changed or not. 

     

    Acrobat and Reader are not supported on the same machine currently with the new unified installer. However, I will check with the product team and will keep you updated.

     


    ~Tariq

    M
    MP_Tpcx
    Participant
    May 28, 2025

    Any news on this?  The two registry keys do not seem to work and cancelling out the login page every single time is getting annoying.  About to start uninstalling the new version and go back to a old one.


    Curious if a resolution has been published yet. My org is about to deploy acrobat with this reg setting. Testing hasn't flushed out this issue yet, but not interested in rolling out a broken app either. 

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