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Participant
May 6, 2019
Question

Combining PDF's from Windows Explorer

  • May 6, 2019
  • 1 reply
  • 8871 views

My company recently purchased new laptops with Adobe Acrobat Standard 2017 installed (currently using Version 2017.011.30140).  On my old laptop, with another version of Standard installed, I was able to select multiple PDF files in Windows Explorer, right-click on the selected files and choose "Combine files in Acrobat".  This would then bring up the Acrobat Standard program with a list of the PDF's that I selected, allowing me to move the files up and down prior to combining them.  Now when I follow this same process, it still gives me the option to "Combine" in Windows Explorer; however, after clicking on "Combine", it just opens up Standard and I have to go through the actual 'combine' tool to choose the files (extra step).  My co-worker, running the same version on the same laptop, does not have this issue.  I'm wondering if its a setting on my computer, but can't seem to find it.

Please note that if I already have the Acrobat Standard program open in the background, the Windows Explorer function will work properly.  This only occurs when I do not have the program open.

Any help that anyone can provide would be greatly appreciated.  Thank you.

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1 reply

Meenakshi Negi
Community Manager
Community Manager
May 6, 2019

Hi Starabokija,

As you have mentioned that the combine option just opens the application not the tool, this should not happen.

Try once to repair the installation. Launch the Acrobat and go to Help > Repair Installation.

Then reboot the machine and check if you still experience the same behavior.

Please share the Windows OS currently installed on your machine.

Did you check if the behavior occurs with some particular files? Try to check with other files.

Let us know how it goes.

Regards,

Meenakshi

Participant
July 29, 2024

Hmmmm, July 2024 and the problem still exists and never a solution here.  Nice adobe community.