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Come correggere gli arresti anomali di Acrobat o Reader al primo avvio

New Here ,
Dec 25, 2022 Dec 25, 2022

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Acrobat si arresta ogni volta al primo avvio. Impossibile aprirlo

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Crash or freeze

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Adobe Employee ,
Dec 31, 2022 Dec 31, 2022

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Hi @valeriab68873718 

 

Sorry to hear about the trouble caused.

Since you are experiencing the crash issue with Acrobat on its first launch, here's what we would recommend to try and see if that solves this problem:

Run this cleaner tool to remove the existing installer and application’s files traces:

https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html

Download the Acrobat installer from here:

https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html

 

For freeware Reader: 

Download the Acrobat Reader installer from here:

https://helpx.adobe.com/reader/get-started.html

 

If this doesn't help, then checkout this help article and see if the application lets you perform these steps:

https://helpx.adobe.com/acrobat/kb/acrobat-dc-crashes-on-windows-os.html 

 

Thanks,

Akanchha 

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