Commenting tool not visible? Commenting PDF documents became inflexible?

[Panagiotis5CFC]

Hello, 

I have adobe acrobat abode acrobat 2023.006.20320 on Mac OS and (possibly conicidentally) after updating to Sonoma, I cannot see the or add the usual tool bar for commenting (a subset appears on a more general floating tool bar on the top left), This is unlike the exact same acrobat version running on Monterey. 

More so, on the Sonoma machine, the flexible addition to comments is lost (not on tohe Monterey machine). I had reported this back on Sep 20, 2021 with subject "Commenting PDF documents became inflexible?" (text below too)

I reset prefences manually but this did not fix the problem, so how to fix this - get the acrobat comments tool bar appear on the Sonoma running machine AND get flowing addition of comments? For the reason explained below (old text), crucial for productivity.

Thanks!

Panos 

====== old text= ===

Hello, 

I was used to, for long time now, open the "Comment" tool, click on the point in the text or highlight part of it and then type or hit backspace. This gave immediately the effect of the 4th, 5th, or 6th button of the comment toolbar - without clicking on it. 

Is there something that changed, thus something I can do to get the same effect/functionality? 

The reason is simple: placing the cursor, highligthing, then clicking on the button with the mouse/pad, and then editing/typing the comment text takes literally the double time. 

Thanks!

Panos 

[Amal.]

Hi @Panagiotis5CFC 

I hope you're doing well. Thank you for getting in touch.

I'm sorry to hear that you're experiencing an issue. To assist you better, could you please provide some additional information? Have you recently updated to MacOS Sonoma, or has this issue been present before the update as well?

It would be beneficial if you could record a short video showcasing the problem. This would give us a clearer picture of what you're experiencing.

Additionally, if you are using the new Acrobat experience, I recommend checking out this helpful article: Learn About New Acrobat. It may contain solutions or insights that could resolve your issue.

Feel free to share more details or ask any questions you may have, and we'll do our best to assist you further.

~Amal

[Panagiotis5CFC · Accepted solution]

Hi Amal, 

Thanks for teh response. 

Actually both issues were resolved once I hit "view->Disable New Acobat".

sorry but there is too much work to create a video - I hope it helps if I answer fast your questions:

- it was most likely in the end coincidence the update to Sonoma, I observed it now

- there was no icon/tool for "comment" in the new acrobat

- for example, I could not add text annotation on top of the old (usually in blue strikeout and mark) without first clicking twice on the small verical toolbar. While typically (now and before) it suffices to click on the comment tool and have teh bar at the top and go ahead. 

Anyway, thanks again,

Panos