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J
Jon5E6A
Participant
April 5, 2023
Answered

Comments locked, cannot unlock

  • April 5, 2023
  • 2 replies
  • 7681 views

Hello all, working with a user who cannot edit comments as their properties are locked. User is running Acrobat Std. 2017 on a Windows 10 machine.   We cannot unlock them as the checkbox for "Locked" is ghosted out and cannot be unchecked.  Note this is happening on new documents.  I am not seeing any way to uncheck this box, any help would be appreicated, thank you!

    This topic has been closed for replies.
    Correct answer Jon5E6A

    I was able to fix the issue, this involved doing an uninstall and reinstall of Acrobat 2017, all is good now, thank you!

    2 replies

    J
    Jon5E6AAuthorCorrect answer
    Participant
    April 6, 2023

    I was able to fix the issue, this involved doing an uninstall and reinstall of Acrobat 2017, all is good now, thank you!

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    April 6, 2023

    Hi @Jon5E6A 

     

    Hope you are doing well and thanks for reaching out.

     

    Is this an issue with a particular PDF file or with all the PDFs? Please try with a different file and check.

     

    Also, is this document was shared via network folder or otherwise with the user? The option to unlock the comments is Only available for for PDFs shared using a network folder as described in the help page https://helpx.adobe.com/acrobat/using/comments.html

     

    Regards

    Amal

    J
    Jon5E6AAuthor
    Participant
    April 6, 2023

    This occurs on all documents, even new ones we create. 

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