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Compare files not working

Community Beginner ,
Jul 30, 2021 Jul 30, 2021

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Hello, 

 

I work as IT support and i have one user who has Adobe Pro. 

She wanted to compare two PDF files and find the differences. 

We used the following procedure https://helpx.adobe.com/be_fr/acrobat/using/compare-documents.html 

 

The result we expected wasn't what was shown in the How To. 

We tried with two files and where we knew the differences but no good result either

Any ideas, solutions?

 

Kind regards

TOPICS
Comment review and collaborate PDF, General troubleshooting, How to

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Adobe Employee ,
Jul 30, 2021 Jul 30, 2021

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Hi Thomas,

 

Hope you are doing well.

You did find the   Help article for the comparison of two document. The steps mentioned here should work well: https://helpx.adobe.com/acrobat/using/compare-documents.html 

However, it didn't in your case. Just curious to know what exactly went wrong and what was the difference between two document? Can you share it with example or the sample files itself? 

Also, make sure that document you are working with isn't secured.

 

Just for testing, how about checking it with a different set of documents? 

 

Thanks,

Akanchha 

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Community Beginner ,
Aug 10, 2021 Aug 10, 2021

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Hello, 

 

Yes we triend it with different documents but we didn't get the desired result

 

Kind regards

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Community Beginner ,
Sep 06, 2021 Sep 06, 2021

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Hello,

 

this issue is still not solved!

any response?

 

kidn regards

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