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M
MPatchATLATL
Participant
September 13, 2023
Question

Complete pdf form and then send to Fill & Sign and everything entered disappears

  • September 13, 2023
  • 2 replies
  • 3167 views

I created a form for our contract. It used to be once I did this, I could open the form, fill it in, then send to eSignature and the fields I pre-completed on the form would remain and I could just tag where the client needed to sign. Today, I did this exact same process except everything I entered just vanished when I went to Fill & Sign. I don't want to waste time going into each field and filling it in because it is way more challenging than doing it on the form itself. You have to go to each, then go to the left side and put in the prefilled text. If there is a box to be checked, you have to do the same and then go to the left side and select "checked" rather than just tabbing through the form to pre-complete it. What happened to the eSign option that this is no longer an option? I've spent 1/2 a day already trying to figure out how to make this work as efficiently as it used to. Anyone have any suggestions? 

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    2 replies

    P
    Phylis32088796ssjw
    Participating Frequently
    December 16, 2024

    I experience this on forms I created in Adobe through the web.  I send the form to someone else to fill out. They fill in all the fields, sign and hit send. Then everything goes blank and they have to start over. 

    B
    BBASSecureU
    Participant
    September 18, 2023

    Also experiencing this same problem so would really appreciate some help.

    Have been doing this for years with no issue, so not sure what has happened.

    When I first started to notice it, I could still carry out the steps with no problem on a MAC: Pre-fill form >> send for for signing.

    Now when I pre-fill, the pre-filled data disppears before sending.

    Help!

    M
    MPatchATLATLAuthor
    Participant
    September 19, 2023

    I finally had to drag it to the website instead of doing it from the desktop. It was complete insanity trying to find a work around. I completed it, then drug the file into Request Signatures or something - I am not sure at this point I could even replicate how I solved it because I tried that same way about 5 times and it didn't work. Then, suddenly it did. BIZARRE. I lost about a 1/2 day of work. I have a Windows PC so I'm not sure if the Mac would be the same. 

    B
    BBASSecureU
    Participant
    September 19, 2023

    1/2 a day! I don't even know how much time I've lost wasting trying to figure this out and you've just solved it.

    Works on a MAC too

    I can't tell you how thankful I am!!

    Thanks a million.

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