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3 replies

J
Jennifer24940861qw9gAuthor
Participant
October 24, 2023

That's exactly the problem I'm having. It's not my form, so I can't edit any of the fields. It's a fillable provided by on of the insurance companies I work with.

    K
    Kerry33132238toq9
    Participant
    October 24, 2023

    I'm glad to know I am not alone -- except that mine are on docs that I made pdf fillable.  Then I fill in the fields and send for signature and they come back blank

      K
      Kerry33132238toq9
      Participant
      October 24, 2023

      I  am having the same problem. I fill in the pdf fillable form and then I save the document.  Then, I request e-signatures.  All the pdf fillable answers I have provided become form fields again and when I send out the doc, it comes back with a signature but none of the fields are filled out.  I have sent out a bunch of these thinking they would be okay and now I have to re-send these to execs.

       

        Bernd Alheit
        Community Expert
        Bernd AlheitCommunity Expert
        Community Expert
        October 24, 2023

        What fields have you used in the form?

          J
          Jennifer24940861qw9gAuthor
          Participant
          October 24, 2023

          The form is provided by a third party. They are all text fields. I complete the form and then send request e-signatures. I've never had this problem until the update. 

            J
            Jennifer24940861qw9gAuthor
            Participant
            October 24, 2023

            Read this:

            https://community.adobe.com/t5/acrobat-reader-discussions/fillable-field-clears-when-sending-for-e-signature/m-p/14180163#M103594 


            Thank you!!!

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