Configuration error 213:11 with Adobe Acrobat DC

[PFritz]

I have an end user with a 32-bit Windows 7 system that is getting the following error when opening Adobe Acrobat DC on his computer.:

The user has no other Adobe products installed beyond the standard Reader/Flash/Shockwave/AIR applications.  It's a Classic install, not Continuous.  Repairing the install and uninstalling/reinstalling Acrobat DC did not resolve the issue.  The user does have admin rights to his machine.  I tried removing read-only from C:\ProgramData\Adobe\SLStore.

Based on searches on Google and the Adobe forums here, this is a common error message, but I could not find anyone running into the problem with Adobe Acrobat DC.  Thank you all for any assistance you can provide here.

[kglad]

restore permissions on both adobe pcd and slstore folders

https://helpx.adobe.com/creative-cloud/kb/configuration-error-cs5.html

[PFritz]

C:\Program Files\Common Files\Adobe\Adobe PCD, correct?  The link did not specify that folders location in Windows, but I was able to find it doing a search for it in Explorer.

[kglad]

the (corrected) link in message 1 shows the the location of the two folders.

[gabrielav48971218]

Thanks to both of you!! 

[PFritz]

Settings the SLStore and Adobe PCD folders to no one be read-only did not resolve the issue.  Do you have any other suggestions, kglad?  Thanks.

[kglad]

permissions should be read/write.

if you followed the suggestions and they failed, using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'still need help', https://helpx.adobe.com/contact.html

[Superhero_Jeff · Accepted solution]

I had the same problem.  It was not the permissions issue stated at article linked above.  However, it was a good lead.  Here's how I fixed it:

• Close Acrobat
• Open the Run dialog box (Windows key+R)
• Type in %appdata% and click OK
• Open the Adobe folder
• Delete the Adobe PCD folder
• Delete the SLData folder
• Open Acrobat

Issue fixed.

[michaelb86676351]

Thanks. Issue fixed

[jricke1]

Thank you so very much for this solution!  This has solved the issue completely across all my Adobe sign-in issues.

[sammyp72080265]

Deleting the two folders didnt work. Still have same issue.