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Configuration error 213:11 with Adobe Acrobat DC

Community Beginner ,
Jan 31, 2017 Jan 31, 2017

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I have an end user with a 32-bit Windows 7 system that is getting the following error when opening Adobe Acrobat DC on his computer.:

image001.png

The user has no other Adobe products installed beyond the standard Reader/Flash/Shockwave/AIR applications.  It's a Classic install, not Continuous.  Repairing the install and uninstalling/reinstalling Acrobat DC did not resolve the issue.  The user does have admin rights to his machine.  I tried removing read-only from C:\ProgramData\Adobe\SLStore.

Based on searches on Google and the Adobe forums here, this is a common error message, but I could not find anyone running into the problem with Adobe Acrobat DC.  Thank you all for any assistance you can provide here.

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Install update and subscribe to Acrobat

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correct answers 1 Correct answer

New Here , Jul 06, 2017 Jul 06, 2017

I had the same problem.  It was not the permissions issue stated at article linked above.  However, it was a good lead.  Here's how I fixed it:

  • Close Acrobat
  • Open the Run dialog box (Windows key+R)
  • Type in %appdata% and click OK
  • Open the Adobe folder
  • Delete the Adobe PCD folder
  • Delete the SLData folder
  • Open Acrobat

Issue fixed.

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Community Expert ,
Jan 31, 2017 Jan 31, 2017

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restore permissions on both adobe pcd and slstore folders

https://helpx.adobe.com/creative-cloud/kb/configuration-error-cs5.html

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Community Beginner ,
Jan 31, 2017 Jan 31, 2017

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C:\Program Files\Common Files\Adobe\Adobe PCD, correct?  The link did not specify that folders location in Windows, but I was able to find it doing a search for it in Explorer.

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Community Expert ,
Jan 31, 2017 Jan 31, 2017

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the (corrected) link in message 1 shows the the location of the two folders.

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New Here ,
Feb 22, 2020 Feb 22, 2020

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Thanks to both of you!! 

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Community Beginner ,
Feb 06, 2017 Feb 06, 2017

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Settings the SLStore and Adobe PCD folders to no one be read-only did not resolve the issue.  Do you have any other suggestions, kglad?  Thanks.

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Community Expert ,
Feb 06, 2017 Feb 06, 2017

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permissions should be read/write.

if you followed the suggestions and they failed, using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'still need help', https://helpx.adobe.com/contact.html

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New Here ,
Jul 06, 2017 Jul 06, 2017

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I had the same problem.  It was not the permissions issue stated at article linked above.  However, it was a good lead.  Here's how I fixed it:

  • Close Acrobat
  • Open the Run dialog box (Windows key+R)
  • Type in %appdata% and click OK
  • Open the Adobe folder
  • Delete the Adobe PCD folder
  • Delete the SLData folder
  • Open Acrobat

Issue fixed.

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New Here ,
May 28, 2018 May 28, 2018

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Thanks. Issue fixed

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New Here ,
Jan 23, 2020 Jan 23, 2020

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Thank you so very much for this solution!  This has solved the issue completely across all my Adobe sign-in issues.

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New Here ,
Dec 16, 2022 Dec 16, 2022

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Deleting the two folders didnt work. Still have same issue.

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