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PFritz
PFritz
Participating Frequently
January 31, 2017
Answered

Configuration error 213:11 with Adobe Acrobat DC

  • January 31, 2017
  • 3 replies
  • 39715 views

I have an end user with a 32-bit Windows 7 system that is getting the following error when opening Adobe Acrobat DC on his computer.:

The user has no other Adobe products installed beyond the standard Reader/Flash/Shockwave/AIR applications.  It's a Classic install, not Continuous.  Repairing the install and uninstalling/reinstalling Acrobat DC did not resolve the issue.  The user does have admin rights to his machine.  I tried removing read-only from C:\ProgramData\Adobe\SLStore.

Based on searches on Google and the Adobe forums here, this is a common error message, but I could not find anyone running into the problem with Adobe Acrobat DC.  Thank you all for any assistance you can provide here.

    This topic has been closed for replies.
    Correct answer Superhero_Jeff

    I had the same problem.  It was not the permissions issue stated at article linked above.  However, it was a good lead.  Here's how I fixed it:

    • Close Acrobat
    • Open the Run dialog box (Windows key+R)
    • Type in %appdata% and click OK
    • Open the Adobe folder
    • Delete the Adobe PCD folder
    • Delete the SLData folder
    • Open Acrobat

    Issue fixed.

    3 replies

    Superhero_Jeff
    Superhero_JeffCorrect answer
    New Participant
    July 7, 2017

    I had the same problem.  It was not the permissions issue stated at article linked above.  However, it was a good lead.  Here's how I fixed it:

    • Close Acrobat
    • Open the Run dialog box (Windows key+R)
    • Type in %appdata% and click OK
    • Open the Adobe folder
    • Delete the Adobe PCD folder
    • Delete the SLData folder
    • Open Acrobat

    Issue fixed.

    michaelb86676351
    michaelb86676351
    New Participant
    May 28, 2018

    Thanks. Issue fixed

    PFritz
    PFritzAuthor
    Participating Frequently
    February 6, 2017

    Settings the SLStore and Adobe PCD folders to no one be read-only did not resolve the issue.  Do you have any other suggestions, kglad?  Thanks.

    kglad
    kglad
    Community Expert
    February 6, 2017

    permissions should be read/write.

    if you followed the suggestions and they failed, using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'still need help', https://helpx.adobe.com/contact.html

    kglad
    kglad
    Community Expert
    January 31, 2017

    restore permissions on both adobe pcd and slstore folders

    https://helpx.adobe.com/creative-cloud/kb/configuration-error-cs5.html

      PFritz
      PFritzAuthor
      Participating Frequently
      January 31, 2017

      C:\Program Files\Common Files\Adobe\Adobe PCD, correct?  The link did not specify that folders location in Windows, but I was able to find it doing a search for it in Explorer.

      kglad
      kglad
      Community Expert
      January 31, 2017

      the (corrected) link in message 1 shows the the location of the two folders.

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