• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
12

Consistently get Error "Acrobat has encountered a problem. Some features may not work as expected."

New Here ,
Feb 14, 2024 Feb 14, 2024

Copy link to clipboard

Copied

On my desktop Adobe Pro app, I get this popup error on almost every Tool I click on: ""Acrobat has encountered a problem. Some features may not work as expected." With most tools, such as "Insert Text" or "Edit Pdf", I click OK and it proceeds to allow me to use the tool without issue. (When I say "without issue," I mean that the tool seems to work; my one caveat is that nothing appears in the Menu/Edit toolbar on the left hand side.)

So most tools work regardless of the error popping up. However, the "Redact" tool does not. It allows me to select text and redact it, but it does not allow me to Apply the redactions. When I try, the whole screen goes dark gray with a ghost image of the adobe document in the background, and a plain white box in the center of my screen similar to an error window popping up but without any words or message in it. I can't click on anything, but it disappears when I hit my escape button, having not applied the redactions.

 

I have checked for updates and installed them.

I have rebooted.

I have repaired installation.

I have also tried to complete the same action using the web/online adobe, but I learned that the redaction feature is only available on the desktop app.

I'm at a loss.

 

I work in a government office, and redaction is imperative for processing FOIA requests. Please help!

TOPICS
Edit and convert PDFs , General troubleshooting , Modern Acrobat

Views

686

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Community Expert , Feb 19, 2024 Feb 19, 2024

Unistall...run AcroCleaner https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html ... redownload Acrobat ... install

 

Let us know if that helps.

Votes

Translate

Translate
New Here ,
Feb 19, 2024 Feb 19, 2024

Copy link to clipboard

Copied

how do we resolve this problem.In addition my fillable form does not work properly anymore.The letters look like they are double and triple stamped

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Feb 19, 2024 Feb 19, 2024

Copy link to clipboard

Copied

Unistall...run AcroCleaner https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html ... redownload Acrobat ... install

 

Let us know if that helps.

ABAMBO | Hard- and Software Engineer | Photographer

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Feb 20, 2024 Feb 20, 2024

Copy link to clipboard

Copied

LATEST

This seemed to do the trick. Thank you for your help!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines