Contact IT Administrator

Hello @jared_0796!

I hope you are doing well, and we apologize for the trouble you had.

We verified your Adobe ID (email), and it is associated with your University and personal accounts; however, there is no license/subscription associated with them. 

If you are using the trial version of Adobe Acrobat, the trial ends after 7 days, and you won't be able to use the features or services after that.

The message “You do not have access to this service. Contact your IT administrator…” usually appears when:

1. You're signing in with an Adobe account managed by your school (Enterprise or Federated ID).
2. Your school’s Adobe license doesn’t include access to Acrobat (even the free Reader) under that login.
3. The account was working earlier because of temporary access or a trial that’s now expired.

• If you saved your annotations to Adobe Cloud, sign in to https://documentcloud.adobe.com using the same login you used previously (try both personal and school accounts).

• If you saved them locally on your device, check your Downloads or Documents folders.

Ask IT if your school has changed Adobe licensing: 

• Sometimes schools switch plans, and Acrobat access may have been removed or reconfigured.

• Ask if they can check the admin console or confirm whether “Document Cloud” access is included for students.

If your Adobe ID is associated with the license under a personal or Enterprise account, you will be able to access the full services.

I hope this information helps.

Let us know if you need any assistance.

Thanks,

Anand Sri.