Context Menu for (Make Text Direction Vertical) and (Change Writing Direction) disappear if editing

[hamadx]

Hello Adobe Community,

Not sure if I am the only one facing this issue, but whenever I use "Add Text" I can choose the writing direction to be left-to-right / right-to-left, and can make text vertical / horizental, without any problems.

HOWEVER, if I click outside then go back to edit the text by right clicking on the box or the text itself, the context menu DOES NOT have the options to change the directions as mentioned above.

Here is what the context menu looks like if I try to edit:

I appreciate any feedback if someone have the same issue, and if possible that Adobe can fix this.

I tried resetting Adobe Acrobat completely but the issue was not fixed.

Here is my system report generated by Adobe Acrobat:

Account Detail: 
   User Rights: Admin
   User Account Control: Limited
   Process Integrity: Medium
   Profile Type: None
Acrobat Detail: 
   Sandboxing: Off
   Protected View: Off
   Captive Reader: No
   Multi-Reader on Desktop Support: Off
Applications Installed: 
   Office Version: Office 365_64-bit
   Outlook Version: Outlook 2016 64-bit
Available Physical Memory: 7589624 KB
Available Virtual Memory: 3466068 KB
BIOS Version: ACRSYS - 0
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Version: 11.00.19041.1 (WinBuild.160101.0800)
    Creation Date: 2023/11/09
    Creation Time: 10:04:38 PM
Default Mail: Microsoft Outlook
    mapi32.dll
    Version: 1.0.2536.0 (WinBuild.160101.0800)
    Creation Date: 2023/11/09
    Creation Time: 10:02:04 PM
Display Detail: 
   Screen Width: 1920
   Screen Height: 1080
   Number of Monitors: 1
   Number of Mouse Buttons: 5
   Has Mouse Wheel: Yes
   Has Pen Windows: No
   Double Byte Character Set: No
   Has Input Method Editor: Yes
   Inside Screen Reader: No
Graphics Card: NVIDIA GeForce GTX 1050
    Version: 31.0.15.5152
    Check: Not Supported
Installed Acrobat: C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\Acrobat.exe
    Version: 23.8.20533.0
    Creation Date: 2024/02/10
    Creation Time: 7:03:16 PM
Locale: English (United States)
Monitor: 
    Name: Intel(R) HD Graphics 630
    Resolution: 1920 x 1080 x 60
    Bits per pixel: 32
OS Manufacturer: Microsoft Corporation
OS Name: Microsoft Windows 10
OS Version: 10.0.19045  
Page File Space: 19657316 KB
Processor: Intel64 Family 6 Model 158 Stepping 9  GenuineIntel  ~2808  Mhz
Session Detail: 
   Boot Type: Normal
   Is Shutting Down: No
   Network: Available
   Inside Citrix: No
   Inside VMWare: No
   Remote Session: No
   Remote Control: No
   Using JAWS: No
   Using ZoomText: No
   Using Windows-Eyes: No
   Using NVDA: No
System Name: SWAN
Temporary Directory: C:\Users\hamad\AppData\Local\Temp\
Time Zone: Arab Standard Time
Total Physical Memory: 16658020 KB
Total Virtual Memory: 4194176 KB
User Name: Hamad
Windows Detail: 
   Tablet PC: No
   Starter Edition: No
   Media Center Edition: No
   Slow Machine: No
Windows Directory: C:\Windows

Thanks!

[Amal.]

Hi @hamadx

Hope you are doing well and thanks for reaching out.

Have you started experiencing this issue recently?

As you have the latest version of the application, try to repair the installation from the help menu (Win Only) and see if that works.
 
Also, try to reset the Acrobat preferences as described here https://adobe.ly/3UOV8Ri and check.

If it still doesn't work, please collect the  Adobe CC logs https://adobe.ly/4bRsOnF and Procmon logs (Win Only)  https://adobe.ly/42OEseK and share them via any cloud storage for further investigation.

~Amal

[hamadx]

Hello Amal,

Thank you for the prompt reply!

Not sure when this problem started but I don't remember having this issue a few months ago.

I tried repair installation/reset preferences but the problem presists.

Here are the debugging info:

CC logs: AdobeLogs_20240224_045315_036-win-GS.zxp

Procmon (Acromon): 705275b5-422c-45d4-9470-594110a29fb4

Thank you

Hamad

[Amal.]

Hi @hamadx 

Thanks for sharing the logs, i have shared them with our engineering team for review.

We will share more details as soon as we get any update.

Thanks for understanding.

~Amal

[hamadx]

Thank you

I appreciate it.

[Amal.]

Hi @hamadx 

Hope you are doing well.

The issue is not reproducible at our end. Could you please confirm if the issue still exists with the recent version 24.02.20759. Go to Help > Check for updates and reboot the computer once.

~Amal

[S. S]

Hello @hamadx, 

We are live with the next release(2024.003.20112).

Please update the app to the latest version and let us know if the issue is fixed.

Thanks,

Souvik

[hamadx]

Hello Adobe team,

Thank you for following up.

Unfortunately the problem persists.

Please review the video below

I am only able to change text writing direction upon creation. But once it's added I can't change text direction in edit mode. 

I hope this helps in reproducing the problem.  

Note: I also tried deleting the preference folder, repairing installation, and rebooting.

Best regards

Hamad

[S. S]

Thanks @hamadx for sharing the screen recording. 

I have forwarded this to the dev team for further investigation.

-Souvik