Conver to spot color error

[gsbatchwva]

When trying to create a fixup to convert RGB to spot color, I get the following error as soon as I select the RGB (0 ...255) color model: Assertion failed in file ..\..\..\PRCObjectUI\_Imp\PRCObjectUIFixupGeneric.cpp, line #4253:"dynamic_cast<Control::EditFloatEx*>(ctrl)" . I get a similar error if I select Lab, it just refers to a different line number - 4257. This happens on ALL computers I have access to, at work, at home, and at friends and associates. All of these machines are Windows 10, so I don't know if it is OS specific. This function worked fine until an update about 3 or so months ago. Has anyone else encountered this error? For reference can anyone try it and see if you get the same error? Especially helpful to see if it's OS specific.

[Stephen Marsh]

Can you please illustrate using screen captures, such as found here:

Prepression: Acrobat Pro – Preflight Fixup to Convert Black Tint to Solid Black

[gsbatchwva]

[Stephen Marsh]

Yes, I can confirm in Acrobat Pro DC.

I quickly tested with the other RGB options and they did not appear to have the same problem, so you could use them instead (not ideal, but a work around).

You can log the issue here:

Feature Request/Bug Report Form

[gsbatchwva]

Thank you. What OS?

[Stephen Marsh]

MacOS Sierra 10.12.6 and Acrobat Pro DC 2017.9.20058.234434

[gsbatchwva]

Thanks. So it's not specific to Windows 10. Good to know.

[Priyanja · Accepted solution]

Hi gsbatchwva ,

This issue was fixed in our update released yesterday. Make sure you are on the latest update by visiting Help > Check for updates (17.012.20093 Planned update, August 8, 2017 — Acrobat and Adobe Reader Release Notes).

Please try it out and let us know your feedback.

Regards,

Priyanka

[Dov Isaacs]

I've passed this along to our Preflight team to look at.

          - Dov

[gsbatchwva]

The update successfully resolved the issue with both RGB and LAB profiles.