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kathrynh88442986
kathrynh88442986
Participant
July 12, 2023
Answered

Converting from Excel to PDF Error

  • July 12, 2023
  • 2 replies
  • 4262 views

I have been converting Excel Spreadsheets to PDF for years. Since changing to a Mac from a Windows desktop, i no longer have the option under file to "Save as PDF". I have to use the "Create & share Adobe PDF" on the main screen.

 

Today, all of a sudden, when i click on Create & Share Adobe PDF, Adobe brings up an error message saying - "Internal Server Error. An error occurred while connecting to the service. Please try again."

 

How do i fix this? I have searched for a solution, but can't find anything. I have uninstalled adobe & re-installed Adobe, re-starting my computer in between. Nothing has worked.

 

HELP!!

    This topic has been closed for replies.
    Correct answer Amal.

    Hi @kathrynh88442986 

     

    Thanks for reaching out.

     

    Would you mind sharing the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat.

    Also, update the application to the new version 23.03.20244 now available from the help menu > check for updates and reboot the computer once and see if that helps.Save as PDF is the Microsoft process of creating the PDF files and its not Adobe dependent.

     

    Save as Adobe PDF is the Adobes process; what happens when you try to create the PDF as described below:

     

    1. Go to MS Excel file menu > Save as Adobe PDF and check.

    2. Go to Acrobat ribbon in the MS Excel > Create PDF and check.

    3. Open Acrobat > File > Create > PDF from file and check.

     

    Note: This issue is already reported to our engineering team and being worked upon, the fix will be available in the future updates.

     

    ~Amal

     

    2 replies

    V
    valerie_1469
    Participant
    December 1, 2024

    I have a surface Pro 9 laptop and I cannot create or save as an excel file to PDF doucment.  Can you help

     

    Amal.
    Amal.Correct answer
    Legend
    July 12, 2023

    Hi @kathrynh88442986 

     

    Thanks for reaching out.

     

    Would you mind sharing the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat.

    Also, update the application to the new version 23.03.20244 now available from the help menu > check for updates and reboot the computer once and see if that helps.Save as PDF is the Microsoft process of creating the PDF files and its not Adobe dependent.

     

    Save as Adobe PDF is the Adobes process; what happens when you try to create the PDF as described below:

     

    1. Go to MS Excel file menu > Save as Adobe PDF and check.

    2. Go to Acrobat ribbon in the MS Excel > Create PDF and check.

    3. Open Acrobat > File > Create > PDF from file and check.

     

    Note: This issue is already reported to our engineering team and being worked upon, the fix will be available in the future updates.

     

    ~Amal

     

    kathrynh88442986
    kathrynh88442986Author
    Participant
    July 12, 2023

    Hi Amal,

    I'm using that version of Adobe Acrobat Pro.

    For some reason, i came in this morning and it's working again. I did try your fix of going to the Acrobat ribbon in Excel and creating the PDF that way. That worked as well.

    Thank you for your help!

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