Convince me to stay with Adobe!!!

[Menloe]

I have been using Adobe to view and edit PDF files for a very long time.  I work for a low voltage cabling contractor and we look at some jobs that have massive pdf files converted from Revit.  For the past 5 years any time I open a PDF over around 20 MB and scroll past the 1st page Adobe freezes and takes anywhere from 10 seconds to 30 minutes to unfreeze.  I know it is just loading the next page, but why do you not have a progress bar for loading like Blue Beam?  It is very frustrating to see your window greyed out and say not responding.  Then sometimes it just never unfreezes.  I am fed up with this and no amount of ram or more expensive hardware fixes this issue.  My subscription is up on the 20th and I'm done unless someone can give me a fix other than turning off page cacheing or security in the settings.

[creative explorer]

@Menloe I understand your frustration with Adobe Acrobat's performance on large Revit-generated PDFs. The freezing and 'not responding' messages are definitely disruptive. However, before you switch, I'd like to offer a different perspective based on my own extensive experience. 

Like you, I've used Adobe products for decades – nearly 30 years in my case. I've consistently worked with substantial PDF files, often exceeding 100MB, without encountering the severe freezing you describe. While system specs certainly play a role (I use a machine with 16GB RAM and an i9 processor), the stability I've experienced suggests there might be other factors at play.

One key advantage of Adobe Acrobat is its robust security. While it might sometimes seem 'finicky,' those security measures are crucial for protecting sensitive data, especially in professional environments like yours. I've personally valued this peace of mind over the years.

Instead of immediately switching, perhaps we can troubleshoot further. There might be specific settings or system configurations causing the bottleneck. If you're open to it, we can explore potential solutions together before your subscription ends on the 20th. It would be a shame to lose the security and familiarity of Adobe without exploring all options.

Have you had the chance to look or think about the following:

• Are there any unusual settings in the problematic files or your Acrobat preferences?
• Are there any other applications or plugins that might be interfering?
• Are your graphics drivers and other system drivers up to date?
• Running system checks to identify any potential hardware or software issues.
  
  

If you do decide to move on from Adobe, just a friendly heads-up: keep security in mind, especially if you're thinking about using those free online PDF tools. I mean, we all joke about 'big brother' watching, but think about it – if we're worried about that, imagine what other countries are thinking! They'd love to get their hands on sensitive data, right? Those free websites might seem convenient, but you never really don't know where your documents end up. Just something to keep in the back of your mind!

[sagrika]

Hi @Menloe 

Thanks for reporting this issue. We would need following additional information to help debug the issue

1. Acrobat version you have on the machine

2. OS version

3. Any protection software installed on the machines

4. Logs from your machine. You can use Adobe Diagnostic tool to capture and share the logs

Steps to use Diagnostic tool

1. Close Acrobat
2. Download and run Diagnostics utility https://helpx.adobe.com/acrobat/kb/acrobat-diagnostics.html
3. Select Start Diagnostics.
4. Now Open Acrobat and reproduce the issue where Acrobat is having performance issues
5. Select Stop Monitoring, and share the log ID with us.

Regards

Sagrika