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Bear Printing
Bear Printing
Participant
August 13, 2021
Answered

Copying and pasting images within same file resizes pasted images

  • August 13, 2021
  • 3 replies
  • 18871 views

Using the latest version of Acrobat DC Pro (2021.005.20060) whenever I copy an image from a PDF document and then paste the image back into the same file, it's resizing to a smaller/lower resolution version of the original. This is driving me batty, as it's something I need to do several times a day.  The workaround I'm using involves having to open the image in photoshop, save it from there and place it back into the PDF to get the second copy of the image into the file.

 

Any help would be greatly appreciated.

 

David

    This topic has been closed for replies.
    Correct answer Lauren22867257k1ub

    Here is a 12 second screen recording of this issue - trying to copy an image from a previous page then paste it (retaining the same size/resolution/positioning as where it was copied from). Every time, it results in a little black box around the image, and the size/resolution/location have changed.


    I was able to get this resolved after having a support agent remote into my computer. Try going to edit, then prefeneces. Under Security (Enhanced), make sure enable enhanced security is uncheck, enable protected mode at startup is unchecked, and protected view is off. After checking these settings, you might want to close and reopen Acrobat. 

    3 replies

    B
    BHASKAR264625987g5k
    Participant
    October 6, 2022

    I found this working-
    I was able to get this resolved after having a support agent remote into my computer. Try going to edit, then preferences. Under Security (Enhanced), ensure that enhanced security is unchecked, enabled protected mode at startup is unchecked, and the protected view is off. After checking these settings, you might want to close and reopen Acrobat. Attached step-by-step pdf for reference.

      lisat25031317
      lisat25031317
      Participant
      February 7, 2022

      I am having the same issue. I've been using Adobe Pro DC for 5 years and never had a problem with copying and pasting images. I've tried uninstalling and reinstalling and clearing the app data as well. no luck. This issue came at the worst time as well since I have to update a large amount of documents. Please offer an alternate solution Adobe team. 

        Amal.
        Community Manager
        Amal.Community Manager
        Community Manager
        February 7, 2022

        Hi Lisat

         

        Hope you are doing well and sorry to hear that. Would you mind sharing a small video recording of the steps you are doing so that we can try to use the same to replicate the issue on our end?

        Also, please share the sample image files that you are trying to paste into the PDF?

         

        Also, please collect the Adobe CC logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html and the procmon logs (Win only) https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html and share the logs with us via document cloud as described here https://helpx.adobe.com/document-cloud/help/sharing-pdfs.html so that we can isolate the issue for the fix.

         

        Regards

        Amal

        B
        BLaurent
        Participant
        February 7, 2022

        Here is a 12 second screen recording of this issue - trying to copy an image from a previous page then paste it (retaining the same size/resolution/positioning as where it was copied from). Every time, it results in a little black box around the image, and the size/resolution/location have changed.

          Amal.
          Community Manager
          Amal.Community Manager
          Community Manager
          August 16, 2021

          Hi David

           

          Hope you are doing well and sorry for the trouble. As mentioned, whenever you copy an image from a PDF document and then paste the image back into the same file, it's resizing to a smaller/lower resolution version.

           

          Is this a behavior with a particular PDF file or with all the PDFs? Please try with a different PDF file and check.

           

          Also as you have the latest version of the application, please try to reboot the computer once and see if that helps.

           

          You may also try to reset the Acrobat preferences as described in the help page https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

           

          If it still doesn't work, please try to create a new test user profile with full admin rights in Windows or enable the root account in Mac and try using the application there and check.

           

          Regards

          Amal

          Bear Printing
          Bear PrintingAuthor
          Participant
          August 18, 2021

          Amal,

           

          Thanks for the suggestions! Unfortunatly none of them seemd to fix the problem.

           

          I just went ahead and uninstalled it, and deleted the Acrobat frolder from the AppData folder and reinstalled. It seems to be working now.

           

          M
          Meinhard21853637ar64
          Participant
          November 20, 2021

          Hello

          I have the same problem with the newest version Adobe Acrobat Pro DC 21.007.20099.61763. Is there a servicepack around?

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