Copying and Pasting PNG causes a black box

[Nikita21917005vq8x]

Hi guys

Please can someone assist me?

I can add a PNG image in Adobe Acrobat DC (version 21.007.20099), but when i try to copy that same image and paste it into the same PDF document, it causes a black box

This has never happened before? i have always been able to copy and paste PNG images without an issue?

Please assist?

[joelg60033438 · Accepted solution]

I was able to get this resolved after having a support agent remote into my computer. Try going to edit, then prefeneces. Under Security (Enhanced), make sure enable enhanced security is uncheck, enable protected mode at startup is unchecked, and protected view is off. After checking these settings, you might want to close and reopen Acrobat

[Christie22769357wv98]

Having the same issue - started this week - any solution?

[Nikita21917005vq8x]

Not a permanent solution, but i found that copying and pasting 2 or more images at once works fine 🙂

[bzzz00]

This worked!!! Thank you so much!!!

[joelg60033438]

You are a genius

[Ryan2565820517g5]

Absolutely amazing. Thank you so much for this!

[joelg60033438 · Accepted solution]

I was able to get this resolved after having a support agent remote into my computer. Try going to edit, then prefeneces. Under Security (Enhanced), make sure enable enhanced security is uncheck, enable protected mode at startup is unchecked, and protected view is off. After checking these settings, you might want to close and reopen Acrobat

[bzzz00]

This worked! Thank you so much!!

[Nikita21917005vq8x]

Amazing! Thank you

[Mikael - Plexo Properties]

Thanks for the solution

[marquitam30145258]

Thanks so much!

[AthenaAdvancedSolutions]

Thank you for saving us all the time of having call tech support and having to go thru this on our own!  This has been annoying me for MONTHS!

[threeeyedspider]

This worked, thank you so much!

That was so frustrating

[Melissa26711552r0ue]

Thank you!  i thought I was going to lose my mind.  why I need to do all that stuff to get copy and paste to work, i'll never understand.  But, it worked.

[Amal. · Accepted solution]

Hi @Nikita21917005vq8x  @Melissa26711552r0ue @Ryan2565820517g5 @threeeyedspider @AthenaAdvancedSolutions 

Hope you are doing well.

The new version of Adobe Acrobat DC 22.3.20310 is now available, addressing this issue. Please update the application from the help menu > Check for updates and reboot the computer once.

You may also download the patch manually from the link https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

Regards

Amal

[laurk82829934]

Neither all this, nor anything else I have read on forums has fixed this for me.

[Roy32126028egfi]

When I copy & paste an Image from a PDF into a Word Document, I get a black box. The answers from Adobe have been completely unhelpful. This problem has only recently occurred.  I assume thaty Adobe has upgraded their programs to cause this issue . . .  as an attempt to force customers into a Paid solution. Very unethical . . . otherwise they would have provided a coherent solution.