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henningm25142235
Participant
February 4, 2018
Answered

crash on ocr optical character recognition

  • February 4, 2018
  • 1 reply
  • 757 views

Hey there,

I am using Adobe Acrobat 9 Pro Version 9.0.0 on a Dell Precision M4600 Core i5-2520M 2x2,50Ghz 8GB ram with Win 7 pro service pack 1.

For years and for hundreds of files and on various machines, both single and multiple files, OCR clearscan downsample 600 dpi has worked perfectly fine.

But all of a sudden Acrobat Pro crashes on random pages in the same file. For some files ocr still works. But for 1 out of 3 Acrobat crashes.

The same applies for a Microsoft Surface 3 Intel Atom x7-Z8700 CPU @ 1.60 GHz 64-bit running Win 10 Home.

How do I solve this issue.

thanks in Advance

Henning

This topic has been closed for replies.
Correct answer AnandSri

Hello Henning,

We apologize for the inconvenience caused, as per the description above, Acrobat Pro 9 is crashing on OCR, Is that correct?

Please refer and try the troubleshooting steps from the following KB docs Acrobat pro x freezes and crashes during scanning? (Scan and Optimize)

Acrobat 9 Pro Crashes When Scanning Sets of Documents Link: https://forums.adobe.com/thread/904566

Note: Acrobat 9 is already declared as End of support product, so above shared suggestions/solutions may or may not work. End of support means that Adobe no longer provides technical support, including product and/or security updates, for all derivatives of a product or product version (localized versions, minor upgrades, operating systems, dot and double-dot releases, and connector products). For details information, refer to End of support | Reader 9 and Acrobat 9 (and earlier)

Feel free to update this discussion in case you need further assistance.

Regards,

Anand Sri.

1 reply

AnandSri
AnandSriCorrect answer
Legend
February 5, 2018

Hello Henning,

We apologize for the inconvenience caused, as per the description above, Acrobat Pro 9 is crashing on OCR, Is that correct?

Please refer and try the troubleshooting steps from the following KB docs Acrobat pro x freezes and crashes during scanning? (Scan and Optimize)

Acrobat 9 Pro Crashes When Scanning Sets of Documents Link: https://forums.adobe.com/thread/904566

Note: Acrobat 9 is already declared as End of support product, so above shared suggestions/solutions may or may not work. End of support means that Adobe no longer provides technical support, including product and/or security updates, for all derivatives of a product or product version (localized versions, minor upgrades, operating systems, dot and double-dot releases, and connector products). For details information, refer to End of support | Reader 9 and Acrobat 9 (and earlier)

Feel free to update this discussion in case you need further assistance.

Regards,

Anand Sri.

T
TalkovLaw
Participant
March 10, 2020

I'm having the same issue with Adobe Acrobat Reader DC. Is this the same solution?

Scott
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